Senior Mainframe Developer building next - gen Payment Processing Platforms at TD Securities. Overseeing application development, support, and technical solution creation.
About the role
- Azure Developer and/or Dynamics 365 Consultant design and deliver platforms for Financial Services organizations. Collaborating with teams to create AI-enabled customer engagement solutions.
Responsibilities
- Azure Development
- Design and implement Azure-native solutions:
- Azure Functions, App Services, API Management
- Logic Apps and integration services
- Secure, compliant cloud architectures
- Embed AI capabilities into customer and agent workflows while ensuring governance, security, and auditability.
- Translate business objectives into scalable, AI-ready technical solutions.
- Dynamics 365 Customer Service & Omnichannel
- Design and configure Dynamics 365 / Dynamics CE / Dynamics CRM solutions, including:
- Case & knowledge management
- SLAs and service automation
- Omnichannel for Customer Service
- Modern agent experience capabilities
- Implement security models, data models, integrations, and ALM best practices.
- Modernize legacy CRM platforms into cloud-native, extensible architectures.
- Architecture & Integration
- Design scalable Azure and Dynamics 365 integration architectures that support secure, enterprise-grade customer platforms:
- Implement event-driven integrations using Azure messaging services with Dynamics 365
- Design API-first architectures leveraging Azure API Management
- Integrate Dynamics 365 with core financial systems securely and at scale
- Align solutions with security, compliance, and data governance requirements in Financial Services
- Support CI/CD and ALM best practices across Azure and D365 environments
- Delivery & Advisory
- Lead or contribute to Azure and Dynamics 365 transformation programs within Financial Services
- Partner with business and IT stakeholders to align customer experience and platform objectives
- Guide implementation teams while ensuring architectural integrity, compliance, and delivery quality
- Contribute to reusable Azure/D365 methodologies and AI-enabled accelerators within Electric Mind’s Microsoft practice
Requirements
- 5-15 years of experience in Azure development, Dynamics 365 (CE / CRM), or enterprise CRM implementation
- Hands-on experience with Dynamics 365, Omnichannel / agent experience solutions, Power Platform, and Azure integration services
- Proven delivery experience within Financial Services (banking, insurance, capital markets, wealth, or fintech)
- Strong understanding of Dynamics security models, data architecture, API and integration design
- Experience with CI/CD, ALM, and cloud governance in regulated environments
- Ability to operate across technical implementation and functional solution design
- Strong consulting presence and stakeholder communication skills
Benefits
- Drive the design and implementation of intelligent customer engagement solutions on Azure and Dynamics 365 for leading Financial Services clients.
- Contribute to high-impact transformation programs at the convergence of AI, cloud, and CRM, delivering measurable business value.
- Deepen your expertise in Azure AI services, Dynamics 365 modules, and enterprise architecture, while helping grow Electric Mind’s AI-enabled Microsoft practice.
- Shape how AI and CRM modernization are responsibly executed in regulated industries, ensuring compliance, security, and ethical use of technology.
Job title
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Salary
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Degree requirement
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