Field Service Engineer providing technical service for Eppendorf in Montreal and Halifax. Responsible for customer support, inventory management, and cross - selling opportunities.
About the role
- Field Service Engineer providing installation and maintenance for genomic sequencing instruments. Seeking someone with experience in complex laboratory equipment and customer support.
Responsibilities
- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field with support when needed.
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Utilizing service CRM software to accurately document work in a timely manner
Requirements
- Bachelor’s Degree or Masters with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
- Experience with NGS sequencing instrument and sequencing run set up preferred
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
- Strong time management, problem solving, organizational and relationship building skills.
- Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
- Experience with multiple full life cycle product launches preferred
- Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
- Experience with fluorescence microscopy helpful
- Excellent verbal and written communications skills, including technical writing abilities.
- Must be flexible in working hours as this position may require customer support during non-regular business hours
- Demonstrated account management skills preferred.
Benefits
- In addition to base compensation, you will be eligible for stock options and discretionary annual bonus
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