Entry - level ZEISS Field Service Technician installing, calibrating, troubleshooting, and repairing CMM and metrology equipment. Supporting Canadian customers and senior technicians from a remote Toronto - area position.
About the role
- Field Service Engineer maintaining Thermo Fisher laboratory instruments at customer laboratories across Canada. Installing, repairing and servicing scientific equipment while supporting customers and managing field-service documentation.
Responsibilities
- Perform installation, upgrades, updates, repairs and preventative maintenance on laboratory instruments at customer labs
- Interact professionally with customers to solve technical problems and ensure equipment performs optimally
- Collaborate with internal partners and Field colleagues to resolve customer issues and improve processes
- Complete service ticket documentation, escalations, Field Problem Reports and Field Service Reports
- Manage spare parts ordering, usage, returns, physical counts and trunk-stock inventory
- Maintain technical competency through training, staff meetings and product, market, customer and competitor updates
- Explain and offer service contracts and other service products to customers
- Perform other related duties as assigned
Requirements
- Bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge
- Valid driver’s license and passport
- Canadian citizen/permanent resident or valid Canadian work permit
- Proficient in English
- Ability to work independently with minimal oversight
- Sound judgment when setting work priorities
- Effective collaboration with Field colleagues
- Positive adaptation to change and constructive feedback
- Willingness to travel in the assigned territory and beyond
- Ability to lift at least 40 lbs. without assistance
- Ability to work safely with chemicals and hazardous materials
- Ability to stand for long periods
- Moderately frequent overnight travel
- Preferred: 3+ years of relevant experience with related science, engineering and/or customer service
- Preferred: master’s-level degree in a related field
- Preferred: experience in a clinical, diagnostics or regulated laboratory environment
- Preferred: aptitude for learning IT systems and processes
- Preferred: residence within approximately 50 km of downtown Vancouver
Benefits
- Home office for administrative work
- Training and staff meetings to maintain technical competency
- Diverse and inclusive workforce
- Reasonable accommodation for individuals with disabilities
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