Field Service Engineer maintaining Thermo Fisher chromatography and mass spectrometry instruments for laboratories across Western Canada. Installing, repairing, qualifying, and optimizing systems while supporting customers in the field.
About the role
- Field Service Technician commissioning and troubleshooting automated mining and bulk-material systems for BEUMER Group, an international intralogistics manufacturer. Supporting customers across North America through field service, controls integration, and lifecycle engineering.
Responsibilities
- Serve as the primary Field Service technical authority for customers in mining and mineral processing operations
- Deliver commissioning, troubleshooting, and post-installation engineering support
- Commission automated electro-mechanical and control systems for new and modified mining equipment
- Lead and document Site Acceptance Tests (SAT) with Project Managers and customer engineering teams
- Monitor material handling system performance
- Provide advanced on-site and remote support via phone, email, and secure remote access tools
- Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues
- Interpret schematics, wiring diagrams, circuit diagrams, and control documentation
- Support PLC communications, industrial networks, and control system integration
- Act as technical interface between customers, Project Management, Engineering, Controls, and multinational support teams
- Coordinate spare parts identification, selection, ordering, and logistics
- Document, track, and resolve service and commissioning cases using service management systems
- Support warranty claims with engineering analysis, failure documentation, and corrective action recommendations
- Conduct root cause analysis and develop corrective and preventive actions
- Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades
- Provide technical guidance and escalation support to hotline engineers and field technicians
- Communicate commissioning and service activities through engineering reports
- Build and maintain professional relationships with customers and project stakeholders
- Contribute to service strategies, engineering standards, training materials, and technical documentation
- Identify and support after-sales opportunities, including upgrades, modernization projects, and change orders
Requirements
- 5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments
- Strong knowledge of electro-mechanical and electrical systems
- Proven ability to read and interpret schematics, wiring diagrams, and control documentation
- Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems
- Excellent customer-facing communication, coordination, and technical leadership skills
- Ability and willingness to travel 50–80%, primarily within North America; occasional international travel
- Experience using service management systems and coordinating engineering service activities
- Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines
- Strong knowledge of industrial safety standards and best practices in mining environments
- Experience collaborating with multinational teams and European-based engineering or support organizations
- Knowledge of electro-mechanical systems, automated control systems and industrial PLCs, mechanical systems troubleshooting, service management and technical documentation systems, and Site Acceptance Testing (SAT) and commissioning execution
Benefits
- Medical & Dental coverage (Supplemental)
- Registered Retirement Savings Plan (RRSP) with a generous match
- Life Insurance provided free for all employees
- Generous amount of paid time off
- Remote work option
- Accommodation throughout the recruitment and selection process
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