Field Service Technician commissioning and troubleshooting automated mining and bulk - material systems for BEUMER Group, an international intralogistics manufacturer. Supporting customers across North America through field service, controls integration, and lifecycle engineering.
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Field Service Engineer III – Analytical Instrumentation
Posted 3 days ago
About the role
- Field Service Engineer installing and servicing Thermo Fisher chromatography and trace elemental instruments. Supporting laboratory customers across Calgary, Alberta, and Western Canada.
Responsibilities
- Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Trace Elemental instrumentation
- Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime
- Deliver technical support and build trusted customer relationships
- Manage service schedules, complete documentation, and close work orders using company systems
- Complete required product training and maintain technical certifications
- Work safely in customer laboratory environments while following company and customer safety requirements
- Collaborate with Service organization colleagues to provide technical support and share expertise
- Represent Thermo Fisher Scientific professionally in customer interactions
- Support customers throughout the Greater Calgary region and Alberta, with occasional travel across Western Canada
- Conduct daily travel within the assigned territory and approximately 20% overnight travel for customer support and training
Requirements
- Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline
- Laboratory or bench chemistry experience considered an asset
- Field service experience supporting analytical instrumentation or equivalent technical experience
- Approximately five or more years of progressively responsible field service experience supporting analytical instrumentation strongly preferred
- Technical expertise across both Chromatography and Trace Elemental instrumentation
- Hands-on service experience supporting at least two technologies, preferably spanning Chromatography and Trace Elemental product lines
- Experience with Ion Chromatography (IC), Liquid Chromatography (LC/HPLC/UHPLC), ICP-OES, or ICP-MS
- Strong troubleshooting, diagnostic, and problem-solving skills
- Excellent customer service, communication, and organizational skills
- Ability to work independently while managing multiple priorities in a fast-paced field environment
- Commitment to safety in customer laboratory environments
- Valid driver's license with a safe driving record
- Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment
- Frequent travel throughout Alberta with occasional overnight travel
- Must be eligible to travel internationally, including to the United States
- Must obtain and maintain necessary travel documentation, including a valid passport
- Must already be legally authorized to work in Canada; visa sponsorship and international relocation assistance are unavailable
- Candidates residing outside Calgary must be willing to relocate to the Calgary area before starting
Benefits
- Competitive compensation and benefits
- Ongoing technical development
- Opportunities to grow your career
- Meaningful work with industry-leading technology
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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