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About the role

  • Field Service Engineer maintaining Thermo Fisher chromatography and mass spectrometry instruments for laboratories across Western Canada. Installing, repairing, qualifying, and optimizing systems while supporting customers in the field.

Responsibilities

  • Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation
  • Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime
  • Deliver technical support and build trusted customer relationships
  • Manage service schedules, complete documentation, and close work orders using company systems
  • Complete product training and maintain technical certifications
  • Work safely in customer laboratory environments while following company and customer safety requirements
  • Collaborate with Service organization colleagues to provide technical support and share expertise
  • Represent Thermo Fisher Scientific professionally in customer interactions
  • Support customers across Western Canada, including Alberta, British Columbia, and Saskatchewan
  • Travel daily within the assigned territory and approximately 50% overnight throughout Western Canada
  • Attend initial and ongoing technical training primarily in the United States

Requirements

  • Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline
  • 5+ years field service experience supporting analytical instrumentation or equivalent technical experience
  • Technical expertise across Chromatography and Mass Spectrometry instrumentation
  • Hands-on service experience supporting at least three listed technologies is strongly preferred
  • Strong troubleshooting, diagnostic, and problem-solving skills
  • Excellent customer service, communication, and organizational skills
  • Ability to work independently while managing multiple priorities in a fast-paced field environment
  • Professional proficiency in English (spoken and written) required
  • Commitment to safety in customer laboratory environments
  • Valid Canadian driver's license with a safe driving record
  • Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment
  • Frequent travel throughout Canada with regular overnight travel
  • Eligibility for international travel, including to the United States, and ability to obtain and maintain necessary travel documentation, including a valid passport
  • Must already be legally authorized to work in Canada; visa sponsorship and international relocation assistance are unavailable

Benefits

  • Competitive compensation and benefits
  • Ongoing technical development
  • Initial and ongoing technical training
  • Opportunities to grow your career
  • Meaningful work advancing science and improving lives

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$76,400 - CA$114,575 per year

Degree requirement

Associate's Degree

Location requirements

RemoteCanada

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