Field Service Engineer maintaining Thermo Fisher chromatography and mass spectrometry instruments for laboratories across Western Canada. Installing, repairing, qualifying, and optimizing systems while supporting customers in the field.
Responsibilities
Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation
Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime
Deliver technical support and build trusted customer relationships
Manage service schedules, complete documentation, and close work orders using company systems
Complete product training and maintain technical certifications
Work safely in customer laboratory environments while following company and customer safety requirements
Collaborate with Service organization colleagues to provide technical support and share expertise
Represent Thermo Fisher Scientific professionally in customer interactions
Support customers across Western Canada, including Alberta, British Columbia, and Saskatchewan
Travel daily within the assigned territory and approximately 50% overnight throughout Western Canada
Attend initial and ongoing technical training primarily in the United States
Requirements
Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline
5+ years field service experience supporting analytical instrumentation or equivalent technical experience
Technical expertise across Chromatography and Mass Spectrometry instrumentation
Hands-on service experience supporting at least three listed technologies is strongly preferred
Strong troubleshooting, diagnostic, and problem-solving skills
Excellent customer service, communication, and organizational skills
Ability to work independently while managing multiple priorities in a fast-paced field environment
Professional proficiency in English (spoken and written) required
Commitment to safety in customer laboratory environments
Valid Canadian driver's license with a safe driving record
Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment
Frequent travel throughout Canada with regular overnight travel
Eligibility for international travel, including to the United States, and ability to obtain and maintain necessary travel documentation, including a valid passport
Must already be legally authorized to work in Canada; visa sponsorship and international relocation assistance are unavailable
Benefits
Competitive compensation and benefits
Ongoing technical development
Initial and ongoing technical training
Opportunities to grow your career
Meaningful work advancing science and improving lives
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