About the role

Senior field technician supporting Honeywell HVAC, automation, fire, and security systems. Troubleshooting, maintaining, documenting, and training customers in London, Ontario.

Responsibilities

Respond to and resolve service calls for HVAC, automation controls, life safety, fire, and security systems
Provide technical support and troubleshoot customer issues
Deliver small service jobs, preventative maintenance, customer training, and installations
Verify system functional performance through testing and calibration
Complete work documentation, readings, offsets, paperwork, and real-time job reporting
Perform system backups and install updates and patches
Maintain customer system documentation after configuration or model changes
Respond to emergency service calls
Keep current with product and preventative maintenance developments
Perform duties outside normal working hours when required
Build and maintain customer relationships
Inform the Supervisor about customer requirements, system status, and customer problems
Demonstrate systems and train customers
Follow service contract scope, equipment coverage, and requirements
Conduct site hazard and risk assessments and use required personal protective equipment
Manage Honeywell assets, including tools, software, and site database

1 or more years of customer or field service experience
Post-secondary education
Immunization, including COVID-19 vaccination, as required by the customer and in accordance with the Public Health Act
Valid G Driver License
Previous customer service experience
IT experience (networking)
Fire Safety (CFAA)
Good written and oral communication
Ability to follow instructions and identify mistakes
Good presentation skills
Bachelor’s degree or technical/professional certificate (valued, not required)