Join PwC's Technology Strategy team as an Associate, delivering insights and recommendations for tech - enabled business transformation. Collaborate with clients to strategize and implement innovative technology solutions.
About the role
- Bilingual Support Center Agent handling inbound and outbound calls in high volume processing center. Supporting clients with document analysis and customer service in a call center environment.
Responsibilities
- Perform various operational tasks, including outbound/inbound phone calls, data entry tasks, verification of received documents, etc.
- Strong analytical skills, with problem-solving and decision-making abilities
- Demonstrate the ability to appropriately prioritize tasks based on clients' experience/knowledge and the urgency of their requests
- Strong emphasis on collaboration and team building
- Use experience to identify improved ways for workgroups to meet client needs, providing insights and recommendations to supervisors and management
Requirements
- Bilingual in French and English
- 2 to 5 years of experience in a high-volume processing center
- Customer service experience
- Experience in a contact center environment
- Experience in fraud detection and document analysis is preferred
- Familiarity with PC functions, including Windows-based applications, and the ability to learn and understand verification services' technology and internal systems
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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