Bilingual Document Specialist creating accurate Group Benefits contracts and handbooks for Sun Life Canada. Partnering across teams to translate plan designs into customer - ready documents.
About the role
- Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Innomar Strategies pharmaceutical services. Coordinating case management, therapy funding, adherence, and treatment logistics.
Responsibilities
- Provide support to patients and healthcare providers regarding patient support services, diseases, and therapies
- Assist patients and caregivers with assessments related to patient support services
- Liaise between patients, families, and healthcare providers regarding medication access
- Address program, disease-state, and product-related inquiries using provided materials
- Support patient adherence and refer clinical questions beyond program materials to healthcare providers
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and updates
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training sessions
- Attend pharmaceutical meetings, patient meetings, and conferences; work with patient associations and advocacy groups
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution
- Maintain communication with the manager, team, and client regarding patient cases
- Assist with training new Nurse Case Managers
- Provide feedback on protocols, databases, processes, and interdepartmental processes
- Report adverse events and serious adverse events according to program procedures
- Perform other assigned duties and participate in standby/on-call coverage as required
Requirements
- Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable
- Cinq (5) années d’expérience en soins infirmiers
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Experience in public or private third-party reimbursement, sales, care management, clinical support in the pharmaceutical industry, or related experience
- Fluency in French and/or English may be required depending on program and geographic location
- Hematology and/or nephrology experience is an asset
- Strong patient-centered, multitasking, pressure-management, customer service, telephone, analytical, mathematical, organizational, negotiation, presentation, problem-solving, communication, interpersonal, leadership, and teamwork skills
- Proficiency in internet research and computer skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- Ability to communicate and understand medical information
- Willing to travel at least 15% of the time each year
- Ability to work autonomously and consistently meet deadlines
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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