Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual collections specialist recovering overdue residential and commercial mortgage payments for Equitable Bank. Negotiating payment arrangements, managing delinquent accounts, and coordinating loan servicing.
Responsibilities
- Identify and collect overdue payments within residential and commercial mortgage loan portfolios
- Conduct inbound and outbound collection activities using various communication methods and collection tools
- Establish and document reasons for past-due accounts, identify at-risk customers, and propose suitable solutions
- Negotiate payment arrangements to bring accounts current and identify customers requiring additional assistance
- Refer accounts for legal action once required collection steps are completed
- Meet quality, compliance, privacy, and customer service standards
- Maintain detailed and accurate records of correspondence, payment arrangements, communications, and follow-ups
- Update mortgage systems with client and loan information
- Collaborate with other teams on collections, breach resolution, and loan servicing
- Follow applicable policies, procedures, and guidelines
Requirements
- Diploma program in a related discipline or 2 years of demonstrated collections experience
- Knowledge of commercial and residential lending products
- Knowledge of related legal terminology and applicable provincial and federal legislation
- Ability to multitask while navigating various systems and communicating with customers
- Strong active listening, communication, interpersonal, problem-solving, and negotiation skills
- Ability to demonstrate empathy while remaining firm and handle difficult situations
- Self-motivated, able to complete critical tasks independently, and able to prioritize
- Knowledge of PPlus and Collector systems is an asset
- Computer literacy with MS Outlook, MS Word, and Excel
- Strong attention to detail and accuracy
- Strong organizational skills
- Bilingual French is required
- Successful completion of a criminal background check and credit check required for hire
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events to connect with colleagues
- Professional development allowance and comprehensive Career Development program
- Fulfilling opportunity to join a leading FinTech and help create a new kind of banking experience
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.
Bilingual Contact Centre Representative supporting TD, a major North American bank, with credit - card and banking inquiries. Resolving issues, recommending products, and delivering compliant customer service in a hybrid role.
Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
Bilingual Claims Service Representative handling first - notice - of - loss calls for Allstate Canada’s auto and property insurance customers. Explaining claim processes, gathering information, and coordinating inspections or emergency services remotely.
Bilingual Reimbursement Specialist supporting coverage requests, case coordination, and reimbursement resolution. Cencora connects pharmaceutical manufacturers, providers, and patients to needed therapies.
Bilingual disability and leave specialist managing disability, accommodation, and statutory leaves for McCarthy Tétrault, a leading Canadian law firm. Coordinating claims, payroll, providers, and employee reintegration.