Advanced customer care associate resolving escalated phone, chat, and email issues for Crate and Barrel, a home furnishings retailer. Providing solutions, upselling, and coaching care associates.
About the role
- Customer Care Associate supporting ADI’s global security, AV, and smart-living technology customers. Resolving orders, returns, account, login, and tracking inquiries in a hybrid Toronto environment.
Responsibilities
- Provide customer service for order placement, returns, account updates, website login assistance, and order tracking
- Resolve routine to moderately complex customer issues using established procedures and sound judgment
- Maintain accurate case records in Salesforce and related systems
- Execute tasks accurately, follow established processes, and identify efficiency opportunities
- Recognize recurring issues or trends and escalate them with clear documentation
- Use email platforms, web-based applications, and data entry systems
- Collaborate with team members and other departments while managing workload priorities
- Meet KPIs, quality standards, and schedule adherence expectations
Requirements
- High School diploma or equivalent
- Strong verbal and written communication skills
- 1-2 years of customer service experience
- 1-2 years of relevant industry experience
- Experience using Microsoft Office Products
- P21 or SAP experience
- Salesforce experience
- French speaking preferred
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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