Payments Support Associate supporting SMBs using EverCommerce's PaySimple embedded payment platform. Troubleshooting transactions, chargebacks, fraud alerts, and merchant account issues.
About the role
- Senior Associate driving KPI reporting, forecasting, and data-informed growth decisions for EverPro’s home-service software brands. Partnering with leadership, Product, GTM, finance, and data teams.
Responsibilities
- Develop and deliver executive-ready reporting and dashboards
- Track business KPIs, SaaS metrics, and OKRs
- Analyze performance across new logo acquisition, upsell/cross-sell, and churn
- Lead regular operational reviews with leadership
- Distill complex signals into crisp, actionable insights
- Build performance narratives with leadership
- Translate insights into recommendations influencing budgeting, roadmap, and quarterly planning
- Identify opportunities through cohort analysis and segmentation
- Develop performance forecasting models with business leadership, finance, and data teams
- Evaluate strategic bets, model outcomes, and support prioritization with GTM and Product teams
- Support leadership decision-making through strategic analysis, business cases, and ad-hoc modeling
- Partner across Invoice Simple and Joist leadership as a key analytical partner
- Report to the Director of Planning and Insights
Requirements
- 5+ years of experience in high-growth startup operations, finance, business strategy, or consulting
- Financial modeling expertise
- Fluency with SaaS metrics and KPIs
- Expertise in data visualization and business intelligence tools
- Experience with SQL, Python, or R for data manipulation and analysis
- Proven track record of driving growth through data-informed decisions
- Experience with PLG business models highly valued
- Strategic thinker with commercial mindset
- Deep curiosity about how the business works and willingness to work deeply with functional teams
- Fluency in data grounded in business outcomes
- Statistical rigor and business acumen
- Ability to translate complex data into accessible insights
- Ability to drive decisions through data storytelling
- Ability to work effectively across functions
- Comfort toggling between high-level business framing and tactical insight delivery
- Must be eligible to work without sponsorship
- Ability to travel to company offices as required
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- 3 weeks of vacation to start
- Paid volunteer day of your choosing
- 2 floating holidays to celebrate anything of significance to you
- Continued investment in your professional development
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
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