Payments Support Associate supporting SMBs using EverCommerce's PaySimple embedded payment platform. Troubleshooting transactions, chargebacks, fraud alerts, and merchant account issues.
About the role
- IT Applications Associate supporting Sedgwick’s insurance and claims operations through requirements analysis, software development, testing, and project delivery. Programming with Informatica, PL/SQL, Progress, and SQL.
Responsibilities
- Understand and help define requirements and perform analysis for strategic and tactical projects
- Assist in developing or modifying simple to moderately complex software programs
- Assist in developing and submitting requirements to programmers
- Participate in review sessions with developers, quality analysts, and management
- Serve as IT Analyst Associate for assigned projects when applicable
- Perform moderately complex analysis of data and systems, including loading, balancing, derived fields, formatting, process flows, and data diagrams
- Perform development tasks and ensure software program accuracy within specified timeframes
- Work with management from project inception through implementation, maintaining internal communication and user involvement
- Analyze client and customer needs and assist with requirements, development, and unit testing
- Program and test using Informatica, PL/SQL, Progress, and other specified programming languages
- Complete development documentation
- Investigate issues and develop timely resolutions with a technical author
- Follow departmental design and development standards
- Provide process improvement feedback to IT management or Team Lead
- Work with project managers to complete project milestones accurately and on time
- Support organizational quality programs
- Perform other assigned duties
Requirements
- Bachelor’s degree from an accredited college or university preferred; major in information systems or computer science preferred
- Two (2) years of related experience or equivalent combination of education and experience required
- Specific knowledge of Oracle databases, PL/SQL, C#/C++/C, Open Source, Korn Shell Script, Perl or Progress 4GL highly preferred
- Knowledge of Informatica and SQL
- Working knowledge of UNIX command line interface
- Strong knowledge of PL/SQL or similar procedural language
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Understanding of business processes and constraints
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to travel as needed
Benefits
- Work-life balance
- Career growth opportunities
- Caring culture
- Quality program support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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