Manager leading technical support teams for Acumatica, a cloud ERP software company. Overseeing customer escalations, support operations, coaching, and process improvement.
About the role
- General Manager leading F12’s $20M enterprise technology services business. Driving profitable growth, executive client relationships, Microsoft solutions, and Professional Services delivery.
Responsibilities
- Own the Enterprise Division’s approximately $20 million P&L, including revenue, profitability, forecasting, budgeting, cost management, and financial performance
- Develop and execute the Enterprise Division strategic plan focused on sustainable growth, profitability, client retention, and expansion
- Drive enterprise revenue growth through new business development, existing-client expansion, and sales execution
- Lead complex enterprise sales cycles with Sales, Professional Services, and technical teams
- Build and maintain executive-level relationships with enterprise clients as a trusted business partner and escalation point
- Lead the performance and growth of Professional Services, including delivery, client outcomes, resource utilization, and project profitability
- Oversee Enterprise Account Management, Managed Services, Professional Services, and Business Operations
- Maintain understanding of Microsoft enterprise technologies and their application in complex client environments
- Translate technology capabilities into business outcomes for enterprise clients
- Identify expansion opportunities through Professional Services, technology projects, managed services, and Microsoft-aligned solutions
- Balance sales growth with delivery capacity, service quality, operations, profitability, and client expectations
- Improve productivity, operational effectiveness, cost management, and financial performance
- Establish performance expectations and accountability across the Enterprise Division
- Build, develop, and retain leaders and teams across commercial, technical, service delivery, and operational functions
- Partner with People & Development on recruitment, talent development, engagement, and organizational effectiveness
- Represent F12 with enterprise clients, technology partners, and the broader business community
- Report to the Chief Operating Officer and work with the F12 Executive Team and senior leaders across Sales, Technology, Operations, Finance, Marketing, and People & Development
Requirements
- Senior leadership experience with accountability for a significant business unit and P&L of comparable scale, ideally approximately $20 million or greater
- Strong enterprise sales experience, including developing new business, growing existing accounts, navigating complex sales cycles, and building executive-level client relationships
- Demonstrated success driving revenue growth while managing profitability, forecasting, budgets, and overall financial performance
- Strong understanding of Professional Services and the commercial and operational dynamics of delivering complex technology solutions to enterprise clients
- Strong working knowledge of the Microsoft enterprise technology ecosystem
- Ability to connect technology solutions with client business needs and translate technical capabilities into clear business value
- Experience leading multifunctional teams across sales, account management, Professional Services, service delivery, operations, or related areas
- Strong commercial and financial acumen
- Strong executive presence, communication, negotiation, relationship management, and decision-making capabilities
- Strategic mindset with ability to drive execution and accountability
- Demonstrated ability to build, develop, and retain high-performing teams and leaders
- Experience within IT services, technology consulting, managed services, or a related technology environment is preferred but not required
- Commitment to F12’s values and to building a collaborative, accountable, and high-performing culture
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