F12 is producer and distributor of high quality aftermarket parts for Asian and European cars.

account-manager

F12 is a Canadian IT services and cybersecurity company that provides managed IT, managed security, cloud, and consulting solutions to businesses across Canada. F12 offers services including managed detection and response (MDR), managed security services (MSSP), penetration testing, phishing prevention training, dark web monitoring, vulnerability management, endpoint protection, identity and access management, and professional security awareness training. They also provide managed IT/MSP offerings such as device-as-a-service (DaaS), fully managed IT subscriptions, co-managed IT, IT service management (ITSM), on-site support, cloud services (Azure cost management, IaaS, Microsoft Cloud, sovereign cloud), disaster recovery, data centre services, cloud & data migration, and IT consulting like vCIO, IT strategy, governance/risk/compliance assessments, and Microsoft Copilot AI assessments. Founded over 30 years ago by Alex Webb, F12 emphasizes built-in cybersecurity, predictable pricing, and industry-focused IT for finance, healthcare, professional services, manufacturing, and other Canadian verticals, with locations across multiple provinces.

• Report to the Director, Enterprise Sales
• Guide decision-makers through discovering, considering, and selecting F12 AMTRA services
• Win new accounts and sell new services to existing accounts
• Generate net new sales and convert opportunities into professional services engagements
• Partner with Solutions Leads to conclude engagements as new contract customers or increased MRR
• Build trust, relevance, and value through a client-centric, consultative approach
• Develop and execute strategic territory plans targeting enterprise prospects
• Identify, pursue, and win new enterprise accounts through outreach, networking, consultative selling, and Microsoft Co-Sell channels
• Conduct meetings with prospects and clients to advance opportunities toward paid engagements and contracts
• Lead solutions workshops and prospect meetings
• Build value propositions and deliver persuasive sales proposals
• Position F12 AMTRA solutions as transformative for organizations
• Collaborate with the Director of Sales, CRO, and executive team
• Improve the sales process and opportunity measurement
• Support strategic partnerships through technology and solutions provider networks
• Maintain a qualified enterprise prospect pipeline and nurture leads through the sales funnel
• Track and report sales activities, pipeline progress, and opportunity status
• Structure deals using financial acumen
• Establish credibility and trust with enterprise clients
• Design and articulate solutions aligned with innovation and business strategy
• Serve as a consultative resource and strategic partner

Enterprise Territory Manager

Enterprise sales manager expanding F12 AMTRA’s IT, AI, Azure, and security services. Winning strategic accounts and guiding decision-makers toward consulting engagements.

• Report to the Director, Enterprise Sales
• Guide decision-makers through discovering, considering, and selecting F12 AMTRA services
• Win new enterprise accounts and sell new services to existing accounts
• Drive net new sales and convert opportunities into successful professional services engagements and contracts
• Increase monthly recurring revenue for existing customers
• Develop and execute strategic territory plans targeting enterprise prospects
• Identify, pursue, and win new enterprise accounts through outreach, networking, consultative selling, and Microsoft Co-Sell channels
• Conduct meetings with prospects and clients to advance opportunities toward paid engagements and contracts
• Lead solutions workshops and prospect meetings
• Build value propositions and deliver persuasive sales proposals
• Understand clients’ challenges and opportunities and position F12 AMTRA solutions as transformative
• Use storytelling, personal experience, and conviction to motivate prospects and accelerate the sales cycle
• Collaborate with the Director of Sales, CRO, and executive team on sales initiatives
• Improve the sales process and opportunity measurement, engaging the CRO at critical deal points
• Ensure opportunities align with F12 AMTRA standards for quality clients and long-term partnerships
• Leverage technology and solutions-provider partner networks to expand reach and offerings
• Maintain a robust pipeline of qualified enterprise prospects
• Track and report sales activities, pipeline progress, and opportunity status
• Structure deals using financial acumen to meet client and organizational objectives
• Establish credibility and trust with enterprise clients
• Design and articulate optimized solutions aligned with innovation and business strategy
• Serve as a consultative resource and strategic partner to clients

Enterprise Territory Manager driving new enterprise sales for F12 AMTRA’s IT, AI, Azure, and security services. Building pipelines, value propositions, and strategic client partnerships.

team-lead

• Report to the Service Delivery Manager and work closely with the Enterprise Account Manager and SDM.
• Oversee implementation and operationalization of Managed Services for successful service outcomes.
• Coach and mentor technicians while providing technical support and guidance on complex issues.
• Serve as an escalation point for service team members and point of contact for clients and vendors.
• Operate and maintain client Azure environments, monitor and resolve security alerts using Microsoft Sentinel and Microsoft Defender.
• Own security incidents from detection through remediation and post-incident review.
• Implement and support secure Azure identity, networking, and security policy solutions.
• Maintain runbooks, alert response procedures, and configuration documentation.
• Review security posture metrics, apply corrective changes, and communicate outcomes.
• Own implementation, operational health, and troubleshooting of Intune, Windows Autopilot, compliance policies, patching, and software deployment.
• Resolve complex endpoint incidents, including failed deployments, policy conflicts, compliance issues, and user-impacting problems.
• Oversee endpoint lifecycle processes, including onboarding/offboarding, device refreshes, and configuration standardization.
• Test Windows updates, Intune policy changes, and configuration adjustments before production rollout.
• Participate in incident, request, and escalation queues and resolve issues within service expectations.
• Support major incident response by coordinating technical efforts and communicating status and resolution steps.
• Identify recurring issues and operational gaps and propose improvements.
• Coach technicians during live troubleshooting, incident calls, and complex implementations.
• Review technician work and provide feedback on tickets, configurations, and remediation steps.
• Develop standard operating procedures, knowledge base articles, and deployment standards.
• Identify automation and operational efficiency opportunities through scripting, policy standardization, and system integration.
• Explain incidents and remediation actions to client stakeholders in clear, non-technical language.
• Participate in client discussions regarding cloud health, endpoint stability, and security posture.
• Identify unmet needs or risks and recommend actionable improvements aligned with managed service capabilities.

Enterprise Technical Team Lead

Enterprise Technical Team Lead securing client Azure and endpoint environments for F12’s managed services. Leading incident response, escalations, technician coaching, and continuous operational improvement.

project-manager

• Oversee multiple client engagements and deliver high-quality results across a portfolio of projects
• Drive projects from initiation through completion, defining and achieving scope, timelines, and outcomes
• Spend approximately 90% of time directly managing projects
• Communicate with internal and external stakeholders to ensure customer commitments are met
• Consult with clients/prospects, vendors, and internal personnel to validate estimates, coordinate operations, and resolve issues
• Follow project management governance and control best practices
• Prepare Project Plans covering resources, timeframes, and budgets
• Report project status and variances
• Track project progress against goals, objectives, budgets, and timelines
• Create action plans to meet objectives, budget, and schedule
• Implement change management processes and assess impacts of change requests on schedule, quality, and risks
• Develop communications strategies to keep stakeholders informed of progress, updates, and risks
• Support pricing and proposal stakeholders with standards of work, specifications, and service effort/cost estimates
• Ensure delivery aligns with client expectations and company commitments
• Report delivery results regarding CSAT, profitability, and next-step opportunities
• Apply best practices as a subject matter expert
• Identify technical solutions that improve business performance and ensure requirements are met
• Cultivate effective stakeholder relationships

IT Solutions Project Manager

IT project manager overseeing multi-client engagements and delivering Microsoft 365 and cloud solutions.
Managing scope, budgets, timelines, risks, stakeholders, and business outcomes across diverse projects.

chief-technology-officer

• Serve as a strategic technology advisor for assigned clients, building strong relationships with executives and key stakeholders
• Develop and maintain technology roadmaps aligned to each client’s business objectives, risk profile, budget, and growth plans
• Lead strategic business reviews and translate complex technology topics into clear business recommendations
• Lead client-facing strategy across AI, Cloud, and Security, ensuring roadmaps align to business outcomes, scalability, governance, and risk mitigation
• Identify AI adoption opportunities, including automation, productivity improvements, and data insights, while reinforcing responsible use, data protection, and governance practices
• Advise on cloud modernization, cybersecurity best practices, compliance expectations, and risk posture aligned to industry standards
• Guide clients in establishing practical governance frameworks for AI and Security, including acceptable use, access controls, data handling, policy alignment, risk ownership, and ongoing review
• Translate AI, cloud, security, and governance concepts into clear business value, enabling clients to make informed decisions and accelerate adoption across their teams
• Guide hardware, software, infrastructure, and lifecycle planning to support performance, reliability, security, and cost-effectiveness
• Support client technology budget planning, vendor recommendations, and modernization initiatives
• Support backup, disaster recovery, and business continuity planning in alignment with client needs and industry standards
• Partner with Sales, Technical Account Managers, and Integrated Service Teams to identify client needs and design appropriate solutions
• Support revenue growth within the assigned client base by identifying strategic solution gaps and opportunities for improvement
• Assist with prospective client conversations by uncovering business needs and contributing to solution design
• Collaborate with internal teams to ensure client documentation, standards alignment, and program compliance remain current
• Partner with technical teams and leadership to support upgrades, conversions, and client improvement initiatives
• Support internal initiatives, mentorship, and knowledge sharing that improve service delivery and client satisfaction

vCIO – Virtual Chief Information Officer

Virtual Chief Information Officer advising top-tier clients on technology alignment with business goals. Leading technology conversations and developing client technology roadmaps for effective growth.

full-stack-engineer

• Actively lead sales discovery calls with prospective enterprise clients, uncovering technical requirements, business objectives, and pain points to ensure F12’s solutions are precisely aligned and differentiated.
• Collaborate with the sales team to rigorously assess technical fit, solution feasibility, and client readiness, enabling accurate forecasting, prioritization, and rapid pipeline progression.
• Serve as the technical bridge during early-stage engagements, translating complex client needs into actionable Microsoft cloud solution designs and providing real-time guidance to accelerate deal advancement.
• Architect and deliver sophisticated, scalable solutions tailored to the unique challenges of enterprise clients, with a primary focus on the Microsoft cloud stack and related capabilities across identity, collaboration, security, compliance, endpoint, and AI.
• Develop comprehensive, enterprise-grade documentation for each opportunity, ensuring seamless handoff to project operations to enable effective execution (including Microsoft architecture decisions, assumptions, dependencies, licensing considerations, and operational support requirements).
• Partner with product development, operations, and executive stakeholders to validate solution feasibility, scalability, and strategic alignment with F12’s enterprise capabilities.
• Co-create and execute high-impact sales strategies, relentlessly pursuing ambitious targets for enterprise account acquisition, expansion, and long-term partnership.
• Lead technical enablement initiatives, delivering expert training and ongoing support to empower the sales organization for enterprise success.
• Spearhead responses to complex RFPs, RFIs, and RFQs, crafting proposals that are competitive, compelling, and tailored to enterprise requirements.
• Serve as the trusted SME for enterprise technology, maintaining deep, current knowledge of F12’s Microsoft cloud offerings and roadmap, to inform strategy and client engagements.

Enterprise Pre-Sales Technical Lead

Enterprise Pre-Sales Technical Lead driving sales engagement for F12’s Microsoft cloud stack. Collaborating with enterprise clients on solutions across multiple disciplines including identity, security, and AI.

director

• Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value
• Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria
• Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions
• Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams
• Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers
• Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting
• Partner with Sales & Marketing on pre‑sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities
• Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption
• Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction
• Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans
• Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices
• Identify risks and issues; lead corrective actions and continuous process improvements
• Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions
• Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time
• Perform additional related duties as required.

Director, Digital Workplace Adoption

Director leading Digital Workplace Adoption at F12, driving AI implementation and user engagement strategies. Seeking a leader with extensive experience in modern collaboration and change management.

client-partner

• Client commitment to ownership and delivery orchestration
• Coordinate activities across F12 delivery streams, maintain a single integrated view of commitments, deadlines, dependencies, and risks for the defined set of strategic clients.
• Governance, cadence, and reporting
• Run/coordinate monthly and quarterly service meetings, prepare summaries, maintain action/risk logs, and ensure follow-through.
• Escalation and issue management
• Act as the delivery escalation point for service issues, ambiguous requests, out-of-scope items, and cross-team blockers.
• Hands-on leadership and delivery support
• A contributor who remains close to the delivery reality, stepping in as required to directly support coordination, problem-solving, and issue resolution. They are pragmatic and action-oriented—ensuring that gaps are not only identified but actively resolved through direct contribution when necessary.
• Stakeholder alignment and expectation management
• Ensure F12 and client stakeholders are aligned on priorities, scope, delivery rhythm, and required decisions.
• Performance and continuous improvement
• Track whether delivery is meeting contractual intent, highlight gaps, and drive structural improvements in process, coordination, and service visibility.
• Structured intake and out-of-scope coordination
• Triage new asks, route decisions, and convert unclear requests into governed actions or properly scoped follow-on work.


Client Delivery Manager

Client Delivery Manager leading service delivery and coordination across complex enterprise commitments for strategic clients at F12 in Canada.

F12

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8 jobs found

Enterprise Territory Manager

F12

Enterprise Territory Manager

F12

Enterprise Technical Team Lead

F12

IT Solutions Project Manager

F12

vCIO – Virtual Chief Information Officer

F12

Enterprise Pre-Sales Technical Lead

F12

Director, Digital Workplace Adoption

F12

Client Delivery Manager

F12