Chef d’équipe dirigeant le nouveau programme interne de maintenance MHE de Lineage dans la région de Montréal. Diagnostiquer les équipements, coordonner les réparations et encadrer les techniciens.
About the role
- Enterprise Technical Team Lead securing client Azure and endpoint environments for F12’s managed services. Leading incident response, escalations, technician coaching, and continuous operational improvement.
Responsibilities
- Report to the Service Delivery Manager and work closely with the Enterprise Account Manager and SDM.
- Oversee implementation and operationalization of Managed Services for successful service outcomes.
- Coach and mentor technicians while providing technical support and guidance on complex issues.
- Serve as an escalation point for service team members and point of contact for clients and vendors.
- Operate and maintain client Azure environments, monitor and resolve security alerts using Microsoft Sentinel and Microsoft Defender.
- Own security incidents from detection through remediation and post-incident review.
- Implement and support secure Azure identity, networking, and security policy solutions.
- Maintain runbooks, alert response procedures, and configuration documentation.
- Review security posture metrics, apply corrective changes, and communicate outcomes.
- Own implementation, operational health, and troubleshooting of Intune, Windows Autopilot, compliance policies, patching, and software deployment.
- Resolve complex endpoint incidents, including failed deployments, policy conflicts, compliance issues, and user-impacting problems.
- Oversee endpoint lifecycle processes, including onboarding/offboarding, device refreshes, and configuration standardization.
- Test Windows updates, Intune policy changes, and configuration adjustments before production rollout.
- Participate in incident, request, and escalation queues and resolve issues within service expectations.
- Support major incident response by coordinating technical efforts and communicating status and resolution steps.
- Identify recurring issues and operational gaps and propose improvements.
- Coach technicians during live troubleshooting, incident calls, and complex implementations.
- Review technician work and provide feedback on tickets, configurations, and remediation steps.
- Develop standard operating procedures, knowledge base articles, and deployment standards.
- Identify automation and operational efficiency opportunities through scripting, policy standardization, and system integration.
- Explain incidents and remediation actions to client stakeholders in clear, non-technical language.
- Participate in client discussions regarding cloud health, endpoint stability, and security posture.
- Identify unmet needs or risks and recommend actionable improvements aligned with managed service capabilities.
Requirements
- Minimum of 10-15 years of leadership and industry experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
- Minimum of 5-7 years of mergers and/or acquisitions experience, particularly with organizations of similar scope and size as F12.
- 5+ years in successful project management initiatives in a business integration role/capacity.
- Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
- Dynamic personality able to effectively engage and influence internal and external stakeholders.
- Independent self-starter with a collaborative working style, strong work ethic and flexibility to take on wide range or roles and responsibilities.
- Ability to influence and negotiate effectively with new partners and existing internal resources.
- Strong problem solving and creative thinking abilities.
- Financial acumen regarding budgets, forecasting, and risk/cost controls.
- Willingness to travel as required and work outside of normal business hours.
- Careful attention to detail with strong organizational and analytical capabilities.
- Success track delivering results on time and on budget.
- Effective verbal and written communication skills.
- Team player who can influence others within the business and functional teams.
- Ability to work under tight timelines within a very dynamic, fast-paced environment.
- Proven superior people management / coaching skills.
- Ability to operate at the strategic level while remaining close enough to details to add value to clients and support the team.
- Experience managing and monitoring performance metrics across business units and project portfolios.
- Exceptional management capability with superb oral, written communication, and presentation skills.
- Empathy-driven communication and user-centric mindset.
- Problem solving and critical thinking.
- Detail orientation with disciplined execution.
- Change leadership and stakeholder engagement.
- Effective facilitation and consultative communication.
- Organization and ability to manage multiple priorities.
- Team collaboration and willingness to share knowledge.
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