Team Lead managing commercial vehicle inventory, sales compliance, and customer accounts for OPENLANE’s digital wholesale vehicle marketplace. Leading quality assurance and repossession redemption operations.
About the role
- Team Lead guiding automated commercial insurance renewals for Canadian SMEs at Zensurance, a digital-first commercial insurance InsurTech. Coaching staff, managing performance, and improving retention.
Responsibilities
- Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level
- Manage individual performance, goal-setting, and performance plans
- Provide motivation, coaching, training, and developmental opportunities to team members
- Conduct regular 1:1 meetings and weekly team meetings
- Perform monthly audits and provide just-in-time coaching on performance gaps
- Identify training needs and facilitate onboarding and continuous learning sessions
- Create an inspiring team environment with open communication
- Establish relationships within the Sales leadership team and communicate updates and feedback to management
- Set team objectives and oversee day-to-day activities, ensuring SLA and goal completion
- Manage staffing plans and resource coverage
- Manage and oversee client escalations
- Handle renewal insurance leads
- Assess potential clients' coverage needs
- Improve the customer journey and customer satisfaction measured through Net Promoter Score
- Identify and coach staff to create cross-sell opportunities
Requirements
- Valid provincial broker's license required; RIBO preferred
- 5+ years of insurance experience, commercial preferred
- 1+ years of people leadership or supervisory experience
- Persistence and agility to meet set targets consistently
- Attention to detail and demonstrated flexibility in managing multiple stakeholders and clients at a time
- Excellent written and verbal communication skills with the ability to manage complex conversations
- CAIB or CIP designation is an asset
Benefits
- Remote-first setup for added flexibility
- Home office allowance
- "Office in a box" with all necessary tech equipment
- Half days before public holidays
- Flexible health and dental plans for families, including mental health support
- Health & personal spending accounts
- Parental leave top-up
- Education assistance reimbursement for courses, conferences, books, and memberships
- Opportunities to learn from industry experts and grow your career
- Weekly Friday huddles
- Virtual & in-person team-building events
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