Team Lead managing commercial vehicle inventory, sales compliance, and customer accounts for OPENLANE’s digital wholesale vehicle marketplace. Leading quality assurance and repossession redemption operations.
About the role
- Ocean import team lead overseeing shipment operations, carriers, customer communication, and cost control. Supporting DSV’s global transport and logistics services in Saint-Laurent.
Responsibilities
- Oversee the processing, movement, and monitoring of all shipments while in transit
- Supervise shipment handling in compliance with DSV corporate guidelines and government regulations
- Communicate directly with customers, overseas offices, and carriers
- Manage and coordinate shipments daily
- Direct day-to-day desk-level operations of the Operations Department
- Champion processes and procedures to meet or exceed company KPI requirements
- Establish and coordinate carrier schedules and tender shipments
- Prepare and publish reports as requested
- Mentor and train new staff
- Identify problems proactively and implement appropriate solutions
- Manage shipment cost containment
- Evaluate shipments, consolidate loads, and select cost-effective delivery methods
- Communicate with customers regarding relevant issues and resolutions
- Manage new account implementation from standard operating procedure through execution
- Support ISO 9001 and ISO 45001 certification commitments at the Montreal location
- Perform tasks supporting quality, health, safety, and environmental objectives and targets
- Follow DSV policies, procedures, guidelines, and Quality Health Safety Environment requirements
- Promote sustainability, health, and safety in day-to-day activities
Requirements
- Education in supply chain logistics, international transportation, or a related field of study
- Minimum two (2) years’ experience in a freight forwarding environment
- CIFFA certificate, an asset
- Dangerous Goods certification, an asset
- Proven ability to plan, organize, and establish priorities to meet goals and achieve results
- Good command of English, verbally and in writing
- Proficient in both English and French
- Above average customer service skills
- Demonstrated leadership and management skills
- Excellent organizational and time management skills
- Ability to manage tight deadlines
- Excellent problem-solving and analytical skills
- Attention to detail and punctuality
- Proficient in Microsoft Office suite
- CargoWise experience, an asset
- Ability to communicate effectively in a diverse multicultural environment
- Ability to work prolonged periods sitting and standing at a desk and working on a computer
Benefits
- Inclusive workplace and diversity commitment
- Accommodation support throughout the recruitment process for candidates with disabilities
- Regular working hours, with additional hours when required by business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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