Director of Professional Services owning P&L and leading ERP/SaaS delivery for Sparkrock’s nonprofit, school - board, and government software customers. Scaling professional services while improving margins and customer outcomes.
About the role
- Director leading Digital Workplace Adoption at F12, driving AI implementation and user engagement strategies. Seeking a leader with extensive experience in modern collaboration and change management.
Responsibilities
- Define the Digital Workplace & AI (DWA) adoption strategy and roadmap; set annual OKRs aligned to business outcomes and customer value
- Build repeatable DWA service offerings (assessments, pilots, enterprise rollouts, optimization programs) with clear artifacts, pricing, and success criteria
- Lead stakeholder analysis, communications, training, and a champions program to scale digital workplace and AI adoption across functions
- Govern responsible AI and DWA usage (data access, sensitivity labels, DLP, guardrails) in partnership with Security/GRC and Modern Work teams
- Design role-based Digital Workplace and AI scenarios as well as prompt guidance for executives, managers, ICs, and frontline workers
- Establish telemetry and dashboards (usage, activation, scenario KPIs) and publish value realization reporting
- Partner with Sales & Marketing on pre‑sales discovery, proposals/SOWs, and executive briefings; support renewals and expansion opportunities
- Align with Microsoft programs/funding; maintain relationships with Microsoft field and partner teams to accelerate DWA adoption
- Run delivery governance (methods, QA gates, reusable assets); drive utilization, margin, and customer satisfaction
- Coach and manage a team of DWA adoption practitioners (trainers, change managers, modern work specialists); set goals, feedback cycles, and development plans
- Coordinate and mature internal F12 DWA adoption; share exemplars, playbooks, and best practices
- Identify risks and issues; lead corrective actions and continuous process improvements
- Standardize intake and approval processes for Copilot features, connectors, and Power Platform and Digital Workplace solutions
- Conduct post-engagement reviews; capture lessons learned and evolve the DWA portfolio over time
- Perform additional related duties as required.
Requirements
- 8–10+ years in Modern Work / Collaboration / Digital Workplace / Change Management roles, with 3–5+ years leading DWA or AI adoption programs in an MSP or SI
- Demonstrated practice leadership (people leadership, portfolio ownership, revenue/margin accountability)
- Hands‑on delivery experience with M365 Copilot, Power Platform, and Digital Workplace adoption: assessments, pilots, rollouts, enablement, value realization
- Working knowledge of Microsoft 365, Teams, SharePoint, Viva; Entra ID (Azure AD); Purview/Information Protection; DLP
- Proven change management expertise (Prosci/ADKAR or equivalent) and enterprise scale training program design
- Ability to instrument telemetry and translate insights into business outcomes and executive level narratives
- Strong pre‑sales and GTM experience: discovery, SOW development, proposals, executive presentations
- High attention to detail; strong organization, prioritization, and execution in a fast paced MSP environment
- Eligible to work in Canada; willingness to travel to client sites as needed.
Benefits
- Three weeks vacation plus extra Flex Days
- leadership development opportunities
- growth coaching
- reimbursements for educational advancement and certifications.
- Health Spending Account or RRSP matching
- extended health care
- dental and vision coverage
- disability and life insurance
- employee assistance program.
- Tuition reimbursement
- paid time off
- on-site parking
- high-class office amenities
- company events.
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