Manager leading technical support teams for Acumatica, a cloud ERP software company. Overseeing customer escalations, support operations, coaching, and process improvement.
About the role
- Manager growing PressReader’s digital publishing partner portfolio and Editions+ products. Driving engagement, subscriptions, platform improvements, and strategic client relationships.
Responsibilities
- Manage and grow a portfolio of publishing partners
- Own relationships with assigned PressReader Editions+ partners and manage their digital edition products
- Manage partner web and app products, including version upgrades, operating system requirements, publisher-requested changes, and platform updates
- Contribute to improvements for the PressReader Editions+ platform, Hub, and related operational tools
- Provide feedback, ideas, and recommendations to the Editions+ Product Lead
- Collaborate with the Editions+ team to identify and compile sales and marketing best practices across global markets
- Share relevant best practices with partners to drive user engagement, increase subscriptions and individual sales, and strengthen publisher brand awareness
- Showcase successful marketing concepts and strategies adaptable to partner goals and audiences
- Participate in Content Group meetings and monitor publishing trends
- Lead quarterly business reviews with key clients
- Maintain accurate and current CRM records
- Track and submit quarterly KPI results
- Contribute to PressReader Editions+ team sales goals
- Resolve partner, platform, and operational issues using critical thinking, analytical, and problem-solving skills
- Perform other duties consistent with the role as required
Requirements
- Experience in account management, customer success, partnerships, digital publishing, or another client-facing role
- Proactive self-starter comfortable working independently, making decisions, and taking ownership
- Strong attention to detail and ability to manage multiple client relationships, projects, and competing priorities
- Strong analytical, problem-solving, and critical-thinking skills
- Ability to use data, reporting, and business insights to guide conversations and recommendations
- Organized and disciplined with follow-up, account management, CRM activity, and business or performance data
- Comfort working with digital products and technical/product teams
- Ability to balance client-facing relationship management with technical and product-related conversations
- Interest in digital publishing, audience engagement, and evolving media trends
- Ability to balance commercial objectives with partner service and long-term relationship building
- Ability to collaborate across Product, Sales, Content, Marketing, and technical teams
- Ability to build trusted relationships and act as a strategic partner to clients
- Clear and confident communication with internal stakeholders and external partners, including presenting information and leading client conversations
- Bonus: Experience with publishers, media companies, or subscription-based digital products
- Bonus: Experience managing mobile apps, websites, or other digital products
- Bonus: Experience leading business reviews or presenting performance recommendations to clients
- Bonus: Experience with international clients or multiple markets
- Bonus: Knowledge of digital subscriptions, audience engagement, or publisher monetization strategies
- Bonus: Additional language skills, including Spanish, French, German, Turkish, or other international languages
- Resume and cover letter required
Benefits
- Hybrid work environment balancing working from home and in-person collaboration
- 100% employer-paid health, dental, and vision benefit plan
- 15 paid vacation days to start
- Health and wellness days
- Bereavement days
- Reimbursements for professional training
- Reimbursements for membership in professional associations
- Fitness subsidy
- Accommodation during the recruitment process
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