Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Integration Specialist at Flexspring designing, building, and supporting custom HR integrations. Collaborating with clients and stakeholders to create reliable and scalable solutions.
Responsibilities
- Develop and code integrations based on client requirements using Flexspring’s integration framework.
- Collaborate with Project Managers to review client data mappings and technical specifications.
- Perform integration testing, support user acceptance testing (UAT), and lead go-live activities.
- Document integration logic, configuration details, and technical nuances for clients and internal teams.
- Troubleshoot production integration issues, identify root causes, and implement solutions while meeting defined support SLAs.
- Communicate clearly with clients and internal teams throughout development, testing, and support activities.
- Document investigation steps and resolutions in the case management system (Salesforce Service Cloud) and keep stakeholders informed.
- Drive support cases to resolution by collaborating with Support, Technical Consultants, third-party partners, and clients.
Requirements
- Bachelor’s degree or college diploma in Software Engineering, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
- Fluency in both French and English is required.
- Strong backend development experience, including solid proficiency in Java.
- Experience working with Groovy or similar JVM-based languages.
- Experience with modern frontend frameworks such as React (or similar).
- Hands-on experience building or supporting API-based integrations (REST, SOAP, GraphQL).
- Familiarity with file-based integrations (SFTP, CSV, XML, JSON).
- Strong understanding of system-to-system data flows, authentication, and error handling.
- Experience working with or integrating HRIS and/or Payroll systems is strongly preferred.
- Exposure to ERP/financial systems or understanding how payroll data impacts reporting and General Ledger processes is an asset.
- Ability to clearly explain technical concepts, integration logic, and data mappings to non-technical stakeholders.
- Strong analytical and troubleshooting skills.
- High ownership mindset and ability to work effectively in a fully remote environment.
Benefits
- Work from home with flexible hours.
- 4 weeks of paid vacation annually.
- Comprehensive health benefits package for you and your family.
- Team events and opportunities to connect with colleagues.
- Opportunity to work with cutting-edge technologies.
- Competitive base salary.
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