Onboarding Specialist guiding salons through setup, training, and adoption of Phorest’s beauty - industry software across the USA and Canada. Managing customer portfolios from kickoff to go - live.
About the role
- Staff Product Manager shaping onboarding, activation, and growth for Fullscript’s healthcare technology platform. Driving experimentation and cross-functional product strategy to improve practitioner adoption and patient care outcomes.
Responsibilities
- Define and execute the product strategy and roadmap for practitioner onboarding, activation, and early product adoption
- Own the end-to-end onboarding journey from sign-up through first treatment plan and Assist activation
- Identify opportunities to reduce friction and accelerate time to value
- Design and deliver product-led growth initiatives improving activation, engagement, retention, and long-term adoption
- Identify customer journey pain points using experimentation, behavioral data, and customer insights
- Partner with Design, Engineering, Data, and cross-functional stakeholders through discovery, delivery, and iteration
- Translate ambiguous customer and business problems into priorities, roadmaps, and execution plans
- Define success metrics and optimize onboarding using experimentation, analytics, and customer feedback
- Collaborate with Marketing, Customer Success, and Sales across product and go-to-market touchpoints
- Influence product strategy by connecting practitioner needs, business goals, and platform opportunities
- Leverage AI tools in product discovery, delivery, and decision-making
- Partner with AI-focused teams to incorporate AI-enabled experiences into practitioner onboarding
Requirements
- 8+ years of Product Management experience leading complex, cross-functional initiatives
- Significant experience owning SaaS onboarding, activation, or product-led growth initiatives
- Strong understanding of customer journeys, funnels, behavioral data, experimentation, and growth metrics
- Demonstrated success improving activation, engagement, retention, or other key product outcomes through experimentation and iteration
- Experience partnering with Design, Engineering, Data, Marketing, and customer-facing teams
- Strong product judgment and ability to navigate ambiguity while bringing structure and clarity
- Excellent communication and stakeholder management skills
- Experience influencing senior leaders across Product and Engineering
- Experience using AI tools for product discovery, delivery, analysis, or decision-making
- Builder mindset focused on creating, testing, learning, and improving
- Bonus: experience building onboarding or growth experiences for multi-product SaaS platforms
- Bonus: experience with product-led growth or customer lifecycle optimization
- Bonus: experience in healthcare, HealthTech, or regulated industries
- Bonus: experience building AI-enabled or automation-driven product experiences
- Bonus: experience influencing product strategy across multiple teams or product areas
Benefits
- Base salary range of $140,000–$170,000 CAD
- Stock options
- Wellness stipends
- Benefits and total rewards package
- Benefits and total rewards may vary by region
- Accommodations available upon request
- Equal opportunity and inclusive workplace commitment
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