Customer onboarding coordinator helping Canadian dental practices adopt ClearDent’s practice management and patient engagement software. Managing implementation, training, go - live readiness and customer success follow - up.
About the role
- Customer Onboarding Specialist deploying MEDFAR’s cloud EMR for Ontario clinics. Training staff, managing implementations, and improving digital healthcare processes.
Responsibilities
- Support clinic staff in the optimal use of MEDFAR’s web-based electronic medical record (EMR)
- Ensure successful implementation adapted to each clinic’s reality
- Help define the needs of new customers as part of the onboarding team
- Plan and prepare the technological park required for product deployment
- Implement functional interfaces required for product deployment
- Develop IT clinical processes related to deployment for optimal EMR use
- Participate in remote and on-site project deployments depending on size or complexity
- Prepare and conduct advanced training for clerical and medical clinic staff
- Organize client Q&A sessions at clinics
- Design presentations and write project reports
- Support clients throughout the process
- Apply corrective and preventive interventions to improve clinical processes
Requirements
- Post-secondary studies in the field of health, education, health software, and project management, any other relevant field or equivalent experience
- 2 to 3 years of relevant experience in project management and software deployment
- Strong sense of organization and structure of a work plan
- Excellent customer service and thoroughness
- Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others
- Excellent communication in French & English, both orally and in writing
- Valid Class 5 driver’s license and access to a vehicle
- Flexibility in schedule and ability to travel throughout Ontario
- Bilingual (French and English), both written and spoken, is required
- Regular travel required; frequency may vary by week
Benefits
- Remote work and flexibility (supporting work-life balance)
- RRSP contribution
- Healthcare insurance from day one
- Paid time off: 3 weeks + 1 additional week between Christmas and New Year
- Annual training allowance ($1,500) to support your professional development
- An onboarding program to help you get familiar with our environment and the digital healthcare field
- All IT equipment is provided, with additional gear if needed
- Internal growth opportunities (promotions, internal mobility)
- Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
- A company culture focused on transparency, collaboration, and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Onboarding Manager guiding roofing businesses from setup to confident use of Roofr’s CRM platform. Delivering training, driving adoption, and ensuring successful Customer Success handoffs.
Bilingual Onboarding Manager guiding Canadian roofing businesses from setup to confident use of Roofr’s CRM. Delivering scalable training and driving customer adoption.
Onboarding Specialist guiding Canadian small businesses through payroll setup, compliance, training, and first payroll runs. Improving onboarding for Wagepoint’s payroll software customers.
Client Onboarding Lead guiding cloud accounting onboarding for Canadian small and mid - sized businesses. Improving workflows, systems, reporting, and client retention for a fully remote accounting firm.
Enablement specialist owning onboarding and continuous learning programs for Tailscale, which delivers secure networking software. Partnering with revenue leaders to improve ramp, skills, and performance.
Enablement specialist owning onboarding and continuous learning programs for Tailscale’s secure networking software teams. Measuring ramp and competency outcomes while partnering across revenue functions.
Managing onboarding professionals for Bloomerang’s nonprofit fundraising and engagement platform. Improving implementation quality, customer outcomes, team performance, and onboarding processes.
Product Manager driving onboarding, adoption, and product - led growth for Ashby’s recruiting platform. Defining customer journeys, growth metrics, transactional email, and product - qualified leads.
Onboarding Specialist guiding new hires through documentation, tools, and HR processes. Supporting a seamless remote onboarding experience and improving operational efficiency.