Onboarding Specialist guiding Canadian small businesses through payroll setup, compliance, training, and first payroll runs. Improving onboarding for Wagepoint’s payroll software customers.
About the role
- Product Manager driving onboarding, adoption, and product-led growth for Ashby’s recruiting platform. Defining customer journeys, growth metrics, transactional email, and product-qualified leads.
Responsibilities
- Understand the entire customer journey and design thoughtful onboarding experiences for different roles and stages
- Productize onboarding learnings from the Customer Success team
- Spearhead the product-led growth motion in partnership with Customer Success
- Own transactional email as an extension of the product experience
- Define and track adoption and growth metrics
- Analyze whether onboarding helps customers realize value sooner
- Define Product Qualified Leads and work with Revenue Operations on routing them
- Own feature changes that make onboarding easier and drive adoption
- Create frameworks and consult with other product teams on adoption
- Conduct customer research and develop product strategy
- Partner with engineers, data, Customer Success, and Revenue Operations teams
- Act as pace-setter for the product area and manage project scope and prioritization
Requirements
- Experience owning onboarding, expansion, or growth for a B2B SaaS product
- Strong product taste and a growth-oriented product perspective
- Growth strategy experience rooted in principled thinking, research, and data
- Evidence of driving long-term growth results
- Curiosity about end users and their jobs
- Excellent written communication skills
- Experience developing product metrics deeply connected to customer value
- Exceptional relationships with customer success teams
- Ability to coach and motivate high-agency engineers and drive urgency
Benefits
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget; more expensive items such as conferences covered with manager approval
- $250/month tool budget
- Access to Claude, Cursor, and Codex with generous token budgets
- Top-tier health insurance for US employees and dependents, with 100% of premiums covered by Ashby
- High-quality supplemental health insurance for employees and dependents in other countries, fully covered by Ashby
- Equity offered
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