Your powerful, free integrative care delivery platform for personalized treatment planning, ongoing wellness support, and healthcare’s best supplements — now as one with Emerson Ecologics.
Craft virtual treatment plans, attaching resources and products that your patients can access anywhere, any time.
Dispense your recommendations your way, taking a margin or not, either virtually, in-office, or a mix of both, all through Fullscript.Beyond treatment planning, Fullscript delivers active support with medically-reviewed resources, refill reminders, and other treatment adherence tools to build healthier habits.
We support every stage of treatment in the name of simplifying the path to optimal health.

Fullscript

Browse and apply for open jobs at Fullscript.

customer-support

Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.

Your powerful, free integrative care delivery platform for personalized treatment planning, ongoing wellness support, and healthcare’s best supplements — now as one with Emerson Ecologics. Craft virtual treatment plans, attaching resources and products that your patients can access anywhere, any time. Dispense your recommendations your way, taking a margin or not, either virtually, in-office, or a mix of both, all through Fullscript.Beyond treatment planning, Fullscript delivers active support with medically-reviewed resources, refill reminders, and other treatment adherence tools to build healthier habits. We support every stage of treatment in the name of simplifying the path to optimal health.

• Deliver friendly, clear, and effective user support through chat, email, and phone
• Understand user needs, guide users through challenges, and provide timely solutions
• Stay current on product updates, process changes, and evolving customer expectations
• Use internal tools such as Zendesk to streamline communications and improve efficiency
• Flag common issues and share user feedback
• Collaborate with cross-functional teams to improve the platform
• Embody company values and contribute to service excellence and team initiatives

Customer Support Specialist

Customer Support Specialist supporting practitioners and patients through Fullscript’s healthcare platform. Resolving inquiries via chat, email, and phone while improving the customer experience.

• Deliver friendly, clear, and effective support to users via chat, email, and phone
• Understand user needs, guide them through challenges, and provide timely solutions
• Stay current with product updates, process changes, and customer expectations
• Use internal tools such as Zendesk to streamline communications and improve efficiency
• Flag common issues and share user feedback
• Collaborate with cross-functional teams to improve the platform
• Embody company values and support team efforts to promote service excellence

Customer Support Specialist supporting users of Fullscript’s healthcare platform via chat, email, and phone. Solving problems, sharing feedback, and improving practitioner and patient experiences.

• Serve as the primary point of contact for practitioners and patients across North America
• Provide proactive assistance and personalized solutions to ensure customer success and satisfaction
• Collaborate with practitioners and patients by phone, email, and live chat
• Troubleshoot issues and recommend or explain product and service features
• Resolve complex customer email and telephone inquiries using multiple customer support tools and product knowledge
• Build sustainable relationships of trust through open and interactive communication
• Collaborate with teammates on initiatives to improve customer experience
• Coordinate support coverage during all business hours
• Gather issue and feedback trends and report them to a supervisor
• Champion Fullscript and support the broader support team

Customer Success Specialist supporting practitioners and patients for Fullscript’s healthcare technology platform. Troubleshooting inquiries and improving customer experiences through phone, email, and live chat.

accounts-payable

• Lead the end-to-end Procure-to-Pay function, including invoice processing, vendor payments, disbursements, and reconciliations
• Lead and develop a team of Accounts Payable Specialists through priorities, coaching, feedback, and accountability
• Strengthen controls across purchase orders, approvals, payments, expenses, and corporate card activities
• Oversee employee expense reimbursements
• Resolve payment and invoice discrepancies and build processes that reduce recurring issues
• Support cash flow planning by monitoring vendor obligations and payment timing
• Partner with Finance and ERP system teams to drive system enhancements
• Support audits, required tax filings, and financial reporting as required
• Drive AI adoption to eliminate manual work, simplify workflows, improve accuracy, and scale AP operations
• Build a culture of accountability, continuous improvement, and high-quality execution within the team
• Collaborate with Finance, Partner Managers, Distribution Centers, and other teams

Accounts Payable Manager

Accounts Payable Manager leading Procure-to-Pay operations for Fullscript’s health technology platform. Strengthening controls, developing the AP team, and driving scalable automation.

it-support

• Intake technical escalations from customer-facing teams and external partners, including API/EHR integrations
• Investigate reported issues to distinguish reproducible defects, configuration issues, and expected behavior
• Reproduce issues across environments and validate technical accuracy before escalation
• Ensure only high-signal, well-validated issues are escalated to Engineering
• Create escalation documentation covering reproduction steps, expected versus actual behavior, impacted users/workflows/orders, logs, screenshots, and supporting artifacts
• Assess and document customer, operational, and business impact for engineering triage
• Act as the interface between CX and Engineering for technical escalations
• Partner with Engineering during triage by providing context, answering questions, and gathering information
• Apply standardized severity and prioritization frameworks
• Provide escalation status updates and translate technical details into guidance and workarounds for customer-facing teams
• Validate production fixes, document outcomes, and close the loop with originating teams
• Identify recurring defects and maintain known-issues documentation
• Maintain backlog health by triaging new issues, closing resolved items, consolidating duplicates, and reprioritizing based on impact

Technical Support Specialist

Technical Support Specialist bridging customer teams and Engineering at Fullscript, a health technology company. Investigating, documenting, and coordinating customer-reported technical issues.

product-designer

• Own design projects from brief to shipped UI across the Journeys workflow: practitioner ordering, patient result delivery, wellness plans, and re-testing flows.
• Design clear, usable experiences for complex health data: biomarker results, health area summaries, AI-generated interpretations, and action plans that patients and practitioners can act on.
• Work directly with engineers through implementation, reviewing builds, catching craft issues in production, and iterating on shipped UI. This team doesn't do traditional handoffs.
• Design for AI-generated and variable-length content. You'll work with real model outputs, not just placeholder text, and your layouts need to handle the range of what the model produces.
• Participate in user research across practitioners and patients, integrating findings into design decisions.
• Extend and maintain design system patterns as new Journeys surfaces are built, particularly around result presentation, plan components, and biomarker data visualization.
• Communicate design rationale clearly to product, engineering, and clinical stakeholders. You should be able to explain *why*, not just what.

Product Designer – Journeys

Product Designer joining Journeys team at Fullscript. Designing user experiences for health tech applications and collaborating closely with engineers and practitioners.

Fullscript

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6 jobs found

Customer Support Specialist

Fullscript

Customer Support Specialist

Fullscript

Customer Support Specialist

Fullscript

Accounts Payable Manager

Fullscript

Technical Support Specialist

Fullscript

Product Designer – Journeys

Fullscript