Chief Technology Officer driving AI - first architecture, agentic engineering, and distributed team execution at Toptal. Owning technical strategy, hiring, platform reliability, and production AI outcomes.
About the role
- Co-founder & CTO for BloomLex, an AI staffing platform for law firms. Leading technical direction and engineering for AI-powered legal solutions.
Responsibilities
- Architecture & Reliability — Harden Ava's voice and workflow systems for in-production reliability. Establish core architecture, observability, and audit-trail standards
- RaaS Delivery Layer — Build the internal infrastructure that lets the team configure, monitor, and optimize AI performance without scaling engineering headcount
- Unit Economics — Own the trade-offs between AI quality and cost-per-call, and lock in unit economics within the $499/month pricing model
- Customer & Market — Represent the company in front of lawyers, partners, and investors as the technical voice of the venture
- Roadmap — Convert pilots into paying customers, expand the AI staff beyond the front desk, and begin a path toward custom and self-hosted models where legal and privacy requirements demand it
- Team — Recruit and lead the founding engineering team, and establish the cultural foundation of the company
Requirements
- Shipped LLM-powered and voice systems into production environments where incorrect outputs carried real consequences
- Full-stack confidence across applied LLMs, real-time voice and conversational AI, telephony, human-in-the-loop workflows, observability, and secure multi-tenant SaaS
- Well-formed convictions about reliability engineering, edge-case management, and the trade-offs between AI quality and cost-per-call
- Experience building managed and service-heavy platforms, with the discipline to scale delivery without scaling engineering headcount
- Prepared to operate as a principal — including saying "this won't scale" or "this isn't ready" when the integrity of the product requires it
- Strongly preferred: prior founder or early-stage technical leadership experience; background in legal tech, healthcare, or another trust-sensitive vertical; capability to self-host custom models to meet legal and privacy needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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