Tech Lead leading application support specialists and resolving complex technical issues. Supporting Genpact’s AI and digital transformation solutions through application maintenance and performance improvement.
Responsibilities
Lead and mentor a team of application support specialists
Provide technical expertise and guidance to troubleshoot and resolve complex application issues
Collaborate with cross-functional teams to implement and maintain applications
Develop and maintain application support documentation and procedures
Monitor application performance and identify areas for improvement
Coordinate with vendors on escalated support cases and issue resolution
Conduct regular training sessions for team members
Stay updated on industry trends and best practices in application support
Requirements
Bachelor's degree in Computer Engineering, Computer Science, or Information Technology, or Master's degree in Software Engineering
AWS Certified DevOps Engineer – Professional certification
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