Field Service Technician responsible for mechanical and electrical aspects of surface mining equipment. Engage in troubleshooting, repairs, and safety compliance adhering to industry standards.
About the role
- Field Service Technician managing customer service and high-speed cash-handling equipment repairs for GLORY. Responsible for maintaining customer satisfaction through effective troubleshooting and service management.
Responsibilities
- Directly manage all aspects of customer service and care with our clients
- Independently troubleshoot and repair a variety of high-speed cash-handling equipment, including, currency counters/wrappers, coin sorters, cash recyclers, teller cash dispensers and point of sale (POS) equipment
- Track and manage parts/tools
- Stay abreast of changes in technical and functional elements of GLORY equipment
Requirements
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
- Hold a Valid Driver’s License
- While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.**Required Skills & Competencies:**
- A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
- Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
- Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
- Must be able to drive to customer sites during working hours
- Occasional travel outside your assigned territory including air and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
Benefits
- Group RRSP –Glory matches 50% of employee’s contribution, up to a maximum of 3% of the base salary.
- Group Insurance – premiums 50% paid by the company
- Extended Health insurance
- Dental insurance
- Vision exam insurance
- Basic Life insurance and AD&D
- Short Term Disability / Long Term Disability / Employee Assistance Program –
- Paid Vacation
- Paid Sick days based on provincial requirements
- Paid Holidays – 9 to 12 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance – this benefit only applies to certain positions ******An Equal Opportunity ****It is the policy of GLORY Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, provincial or local law governing the GLORY Global Solutions, Inc. location to which this application is submitted. GLORY endeavors to be accessible to any and all users. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (800) 227-2646 or 1-877-963-2329. ****
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