Senior Product Designer shaping Grafana Cloud’s Knowledge Graph, entity catalog, and RCA workbench. Designing clear observability experiences for engineers, SREs, and technical users.
About the role
- Senior Product Designer shaping Knowledge Graph experiences for Grafana Cloud, Grafana Labs’ observability platform. Simplifying complex system relationships for engineers, SREs, and their agents.
Responsibilities
- Design experiences for Grafana Cloud’s Knowledge Graph, including the entity graph, entity catalog, and RCA workbench
- Enable customers to understand and explore how their systems connect
- Present complex, constantly changing information clearly without overwhelming users
- Translate research and data into easy-to-digest experiences
- Tailor experiences to different target audiences and user perspectives
- Collaborate with engineering, product management, technical writing, GTM, and Product Design teams
- Prioritize impact while balancing business priorities, customer wishes, and technical considerations
- Document user needs, pain points, design directions, UX trade-offs, and detailed feature designs
- Execute research and contribute to quantitative and qualitative research initiatives
- Coach and mentor other designers and contribute to Product Design team initiatives
Requirements
- 7+ years of relevant design experience working on B2B/enterprise software products
- Experience ideally designing tools and services for developers or other highly technical users
- Portfolio of effective designs for complex products delivered in a fast-paced environment
- Experience running qualitative research in complex fields
- Ability to balance business goals, product priorities, customer feedback, research insights, and technical considerations
- Ability to collaborate with cross-functional teams across multiple locations and time zones
- Attention to detail and willingness to learn about a complex, very technical product space
- Experience working in a fully remote, fast-paced environment
- Experience designing complex, data-dense interfaces with a focus on clarity (bonus)
- Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring (bonus)
Benefits
- Equity
- Bonus (if applicable)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days annual leave per annum
- 3 annual leave days reserved for Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work and try new things
- Empowered, high-trust, low-ego culture
- Approachable, transparent leadership
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