Staff Product Designer shaping onboarding, activation, and purchase experiences for Superhuman’s AI - powered Mail platform. Leading growth experiments that make email and scheduling workflows easier to adopt.
About the role
- Lead Product Designer owning complex enterprise software experiences for Mark43’s public safety platform. Shaping tools used by law enforcement, firefighters, EMS professionals, and dispatchers.
Responsibilities
- Set design direction for a critical product area and create a vision for its evolution
- Lead complex initiatives from discovery through delivery
- Conduct research, synthesize insights, explore approaches, and partner with Product and Engineering
- Make product tradeoffs balancing user needs, technical constraints, business priorities, and product strategy
- Work directly with first responders and public safety agencies
- Design experiences across dispatch workstations, in-vehicle laptops, tablets, and mobile applications
- Provide critique, improve consistency, contribute to the design system and patterns, and support other designers
- Present product visions and design recommendations to customers and senior leaders
- Explore AI and emerging technologies for public safety workflows and product experiences
- Refine interactions in Figma, review implementations with Engineering, address edge cases, and support product delivery
Requirements
- 10+ years of professional product design experience
- Portfolio demonstrating significant ownership and impact on shipped software products
- 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows
- Track record of leading design for a substantial product area, including setting direction, prioritizing opportunities, and driving work from early discovery through shipped outcomes
- Strong product judgment across customer needs, product strategy, interaction design, systems thinking, and detailed execution
- Deep experience with qualitative and quantitative research
- Experience partnering closely with Product and Engineering leaders and influencing decisions without formal authority
- Excellent interaction and visual design skills
- Ability to communicate complex design decisions clearly and persuasively
- Comfort operating in a fast-moving, ambiguous environment
- Applicants must be authorized to work for any employer in the country in which the role is being hired
- Experience in public safety, law enforcement, fire, EMS, mission-critical software, situational awareness, maps, responsive experiences, native iOS or Android applications, multimodal interactions, or AI/ML-powered products is a plus
Benefits
- Remote-friendly environment
- Offices in New York, Boston, and Manchester, UK
- Meaningful ownership over product evolution
- Ownership and support to do the best work of your career
- Reasonable accommodations for persons with disabilities
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Degree requirement
No Education Requirement
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