About the role

Lead IT support team operations to ensure efficient service and continuous improvement. Collaborate on technology practices to enhance user experience while managing daily support tasks.

Responsibilities

The IT Support Team Manager is responsible for daily operations, IT support services, and supervising the team of technicians.
The role is focused on delivering efficient, professional, and user-experience-oriented support while promoting continuous process improvement.
Acts as the technical and operational point of reference for the team, ensures established service levels are met, and oversees the implementation of sustainable solutions.

College or university degree in computer science, information technology, or a related field.
Minimum of 5 years of experience in IT support.
Experience in managing or coordinating a technical team.
Excellent knowledge of Microsoft 365 environments.
Good understanding of IT infrastructure, networks, and systems.
Experience with ticketing and support management tools.
Knowledge of ITIL best practices is a significant asset.

Salary commensurate with your skills and the possibility of overtime
Opportunities for professional development
Benefits starting on day 1 (group insurance | virtual healthcare available 24/7 | Employee Assistance Program)
Deferred Profit-Sharing Plan (DPSP)
State-of-the-art technology equipment
A close-knit team and passionate colleagues
Clean, up-to-date equipment
A catalyst for workplace happiness!
Recognition: every moment is a good time to celebrate!