Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- Lead IT support team operations to ensure efficient service and continuous improvement. Collaborate on technology practices to enhance user experience while managing daily support tasks.
Responsibilities
- The IT Support Team Manager is responsible for daily operations, IT support services, and supervising the team of technicians.
- The role is focused on delivering efficient, professional, and user-experience-oriented support while promoting continuous process improvement.
- Acts as the technical and operational point of reference for the team, ensures established service levels are met, and oversees the implementation of sustainable solutions.
Requirements
- College or university degree in computer science, information technology, or a related field.
- Minimum of 5 years of experience in IT support.
- Experience in managing or coordinating a technical team.
- Excellent knowledge of Microsoft 365 environments.
- Good understanding of IT infrastructure, networks, and systems.
- Experience with ticketing and support management tools.
- Knowledge of ITIL best practices is a significant asset.
Benefits
- Salary commensurate with your skills and the possibility of overtime
- Opportunities for professional development
- Benefits starting on day 1 (group insurance | virtual healthcare available 24/7 | Employee Assistance Program)
- Deferred Profit-Sharing Plan (DPSP)
- State-of-the-art technology equipment
- A close-knit team and passionate colleagues
- Clean, up-to-date equipment
- A catalyst for workplace happiness!
- Recognition: every moment is a good time to celebrate!
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