About the role

Team Manager leading IT support operations at Groupe ABS in Montréal. Responsible for oversight and continuous improvement in technical support and user experience.

Responsibilities

Responsible for daily operations, the IT support service, and supervising the team of technicians;
Ensure an efficient, professional, and user-experience–focused service;
Promote continuous improvement of processes, tools, and working methods;
Act as the technical and operational point of reference for the team;
Ensure achievement of established service levels;
Implement sustainable solutions to reduce incident recurrence;
Actively contribute to the evolution of IT department practices.

College or university degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in IT support;
Experience managing or coordinating a technical team;
Experience in a multi-site environment is an asset.
Excellent knowledge of Microsoft 365 environments;
Good understanding of IT infrastructure, networks, and systems;
Experience with ticketing and support management tools;
Knowledge of ITIL best practices is a major asset.

Competitive salary commensurate with experience and the opportunity for overtime;
Opportunities for professional development;
Benefits from day one (group insurance | virtual healthcare available 24/7 | Employee Assistance Program);
Deferred Profit Sharing Plan (DPSP);
State-of-the-art technology equipment;
A close-knit team and passionate colleagues;
Well-maintained, modern equipment;
A culture that promotes workplace happiness;
Recognition: every moment is a good one to celebrate!
Multiple committees organizing social activities!