About the role

Guidance Consultant supporting clients with behavioral health concerns over the phone for international organization. Utilize clinical expertise to assist clients in leveraging appropriate resources remotely.

Responsibilities

Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
Educate client about resources, eligibility, and services with a positive and professional approach
Maintain complete and accurate documentation of cases within our proprietary database
Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
Other duties as assigned.

French bilingual language fluency is 100% required
Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Heath field.
Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
Outstanding customer service skills
Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
Experience working with clients in crisis
Strong attention to detail and ability to multi-task
Excellent organizational skills, highly self-motivated, and dependable
Stable work history required.
Intermediate computer skills.