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Organizational Change Management Lead – Enterprise Time and Attendance System
Posted 2 months ago
About the role
- Organizational Change Management Lead for enterprise implementation of Time & Attendance system in Hamilton. Driving change strategy, stakeholder engagement, training, and adoption across the municipal workforce.
Responsibilities
- Drive end-to-end change strategy and execution for enterprise-wide implementation of Time & Attendance solution (UKG Pro WFM).
- Lead and execute comprehensive organizational change management strategies, plans, and roadmaps aligned with enterprise Workforce Management transformation.
- Conduct organizational change impact assessments across business units.
- Act as the primary OCM resource to establish stakeholder requirements related to change readiness, adoption, and communications.
- Develop and implement comprehensive stakeholder engagement strategies.
- Create and deliver multi-channel communication plans and materials.
- Facilitate stakeholder workshops, town halls, and executive briefings.
- Design and implement role-based training strategies and programs.
- Monitor risks, issues, and barriers related to change and escalates as required.
- Collaborate with project teams to align change management activities with project milestones.
- Support post-implementation activities including stabilization, adoption tracking, continuous improvement, and sustainment planning.
Requirements
- University Degree in Information Technology, Human Resources, Organizational Development, Business Administration, Public Administration, or related discipline, or an equivalent combination of education and relevant experience.
- Considerable (preference for 5+ years) experience leading organizational change management initiatives for enterprise technology implementations.
- Delivering complex enterprise system implementations, preferably within HR systems and Time & Attendance solutions such as UKG Pro WFM, Kronos, or equivalent.
- Demonstrated experience supporting large-scale transformations (3000+ users preferred) in municipal, public sector, or highly regulated environments, including unionized workforces.
- Strong understanding of HR functions, organizational dynamics and workforce management processes including timekeeping, scheduling, absence management, labour compliance, and payroll integration.
- Demonstrated knowledge and application of change management methodologies (Prosci, ACMP, or equivalent).
- Ability to develop and execute change strategies, communication plans, training programs, and stakeholder engagement frameworks.
- Certification in Prosci, ACMP, or equivalent OCM methodology is preferred.
- Experience conducting change impact assessments, readiness assessments, and adoption tracking for large, complex organizations.
- Strong knowledge of project management methodologies, tools, and best practices.
- Strong leadership capabilities with proven ability to engage, influence, and align diverse stakeholder groups, including senior leadership and frontline employees.
- Excellent communication, facilitation, and interpersonal skills.
- Strong analytical, problem-solving, and decision-making skills, with demonstrated ability to use data to drive insights and outcomes.
- Experience working within Agile, hybrid, or waterfall delivery models, and collaborating with cross-functional and technical teams.
- Excellent organizational, time management, and multi-tasking skills.
Benefits
- Equal opportunity employer
- Barrier-free recruitment and selection processes
- Accommodation for applicants in hiring process
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