Bilingual service scheduling agent booking Geek Squad field - service appointments and handling customer inquiries. Supporting Best Buy customers through phone and chat while recording service information.
About the role
- Mental Health Care Coordinator at Homewood Health supporting diverse clientele with mental health services. Engaging in risk assessments and team coordination in a collaborative working environment.
Responsibilities
- Coordinate Employee and Family Assistance Program (EFAP) services
- Ensure clients are matched appropriately with services and professionals
- Enter client data into records system while responding to calls
- Identify crisis calls and conduct risk assessments
- Respond to client complaints regarding EFAP services
Requirements
- Excellent command of English and French, both verbal and written
- University degree is preferable; however, a combination of experience and related education will be taken into consideration
- Proficiency with Microsoft Office (Word, Outlook)
- Ability to learn and adapt to new systems
- Must remain calm and empathetic under stress
Benefits
- Professional development opportunities
- Equipment provided (computer, telephone, headset)
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