About the role

E-commerce Design Manager leading user-centered quote-to-purchase experiences for Intact’s insurance business. Guiding product designers, experimentation, research, and digital roadmap delivery for Canadian customers.

Responsibilities

Define and accomplish the digital roadmap for e-commerce design
Provide direction to product designers on user-centered design best practices, principles, and approaches
Manage experience initiatives and align them with business objectives
Oversee intuitive, transparent, visually appealing user-centered e-commerce experiences from quote to purchase
Re-imagine Design practice business processes to maximize product value and collaboration with Product teams
Foster experimentation and outcome-driven culture through design research, continuous improvement, A/B testing, and KPI performance tracking
Lead the Design team and manage professional employees, including responsibility for team performance and results
Collaborate with product managers, researchers, data analysts, data scientists, and engineers
Monitor AI developments to inform design strategies and keep products and processes innovative
Champion user feedback in product-design development and refinement
Set team priorities, build short- and long-term product roadmaps, and plan objectives and operational efficiencies
Support project objectives and challenge the team with design expertise
Project, measure, and report business value of team initiatives alongside Product Managers
Follow implementation success and support improvement of future iterations
Develop valuable processes and business strategies and manage their performance assessment
Report to the Director, Acquisition – Product & Design

Bachelor’s degree in Design, Interaction Design, Human-Computer Interaction, or equivalent combination of training and experience
At least 8 years of experience in strategy, design and/or digital
At least 3 years of experience managing professionals, including managers an asset
Proven experience designing mobile-first e-commerce customer journeys
Strong portfolio showcasing user-centered shopping journeys
Proven track record with A/B testing strategies and continuous improvement
Experience with user research methodologies and applying insights to design
Familiarity with latest AI technologies and applications for user experiences and design processes
Knowledge of industry standards and best practices in user-centric design
Experience in a professional environment promoting and delivering work, developing and inspiring teams, and designing methods and approaches
Well-versed in design thinking methods and techniques
Strategic thinking and ability to be influential
Proven verbal and written interpersonal and communication skills
Must be eligible to work in Canada; no Canadian work experience required
Ability to interact regularly with stakeholders and leadership across business units

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings of up to 12% of salary or more
Annual bonus target of 15% of base salary, with potential payout up to double the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan
Opportunity to receive guaranteed income for life via the defined benefit pension plan
Workplace accommodations and policies ensuring equal access and participation for people with disabilities