Senior advisor improving Desjardins insurance quote governance and IT processes. Coordinating specialists, optimizing workflows, and implementing automation and AI solutions.
About the role
- Insurance sales and service associate supporting Jerry.ai’s auto and home insurance customers. Handling calls, policy changes, coverage guidance, and service requests remotely.
Responsibilities
- Take great care of customers by identifying coverage gaps, applicable discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Develop deep knowledge of the insurance product panel and Jerry app
- Problem solve to remove barriers between customers and the right coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide feedback to improve the product and customer experience
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Must currently reside in an eligible location: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for this hourly role
- P&C insurance license status is requested; license is not required because Jerry.ai will pay for it if needed
Benefits
- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K match
- Paid vacation time
- Stock equity
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote, with work equipment provided
- Jerry.ai pays for your P&C insurance license if you don’t have one yet
- Health, dental, and vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits
- Equity opportunities / stock options
- Equal Employment Opportunity employer
- Reasonable accommodations for individuals with disabilities in the job application process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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