Junior IT support specialist serving Entuitive’s building design and construction professionals. Troubleshooting devices, Microsoft 365, networking, onboarding, and helpdesk requests in a hybrid Toronto role.
About the role
- Remote Field Customer Service Technician servicing power distribution equipment for data centers and other critical industries. Performing commissioning, maintenance, troubleshooting, and emergency response across US and Canadian customer sites.
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels
- Provide customer support on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Participate in regularly scheduled time slots for LayerZero 24/7 incident response
- Complete training at LayerZero headquarters in Aurora, Ohio
- Perform field service work at customer sites through the US and Canada
- Collaborate with engineers, marketers, and other professionals
Requirements
- Service experience with electric power systems – Required
- Electrical and electronic troubleshooting skills – Required
- Ability to read diagrams and schematics – Required
- Familiarity with programming printed circuit boards via PC based programs – Required
- Safety awareness and electrical PPE knowledge – Required
- Clean driving record – Required
- Electronics or electrical training from military service – Preferred
- Associate degree in electrical field – Preferred
- Military training in electronics or electrical systems
- Willingness to travel to customer sites throughout the US and Canada
- Availability for occasional weekend or holiday work
Benefits
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO
- 10 paid holidays
- 2 floating holidays
- Personal and professional development opportunities
- Career advancement opportunities
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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