Director of Product Management at Mozilla shaping new gaming products and building market strategies for the gaming sector. Leading teams and product vision in the gaming and open web intersection.
About the role
- Product Manager defining large-scale Shopify commerce experiences for leading brands at Lazer. Collaborating with teams to translate insights into actionable roadmaps for project delivery.
Responsibilities
- Lead client discovery sessions post-sale to understand business goals, customer journeys, and operational processes.
- Partner with Technical Architects, Solutions Engineers, and Delivery Managers to define clear project scope and alignment.
- Translate discovery findings into a product vision, measurable objectives, and an agreed scope baseline.
- Support decision-making around change requests, scope variations, and timeline impacts, balancing commercial, technical, and client needs.
- Build and maintain a structured product backlog — defining epics, user stories, and acceptance criteria with clarity and priority.
- Facilitate trade-off discussions with client and internal teams, ensuring alignment with scope and outcomes.
- Own the roadmap and prioritization process for migrations, new builds, and optimization projects.
- Work closely with Delivery Managers, Technical Architects, and Engineers to ensure delivery aligns with defined goals.
- Provide continuous product context during sprints, removing ambiguity and safeguarding scope boundaries.
- Support UAT and client enablement before and after releases.
- Focus on KPIs tied to conversion, AOV, retention, scalability, and operational efficiency.
- Review delivered functionality with clients, recommending iterative improvements while maintaining scope discipline.
- Act as a strategic product partner, driving growth and long-term value for enterprise Shopify clients.
- Help establish Product Management as a discipline within the agency — building frameworks for discovery, documentation, and delivery.
- Mentor peers in product-led, scope-driven thinking across teams.
- Contribute to agency thought leadership, developing case studies and best practices for enterprise commerce.
Requirements
- 3+ years of experience in Product Management or similar roles (Business Analyst, Product Owner)
- Proven track record of delivering large-scale digital commerce projects, including platform migrations from legacy systems like SFCC, Magento, or Hybris to modern SaaS ecosystems.
- Deeply familiar with Shopify Plus and the broader commerce technology stack — from ERP and OMS to PIM, CRM, CDP, and payments.
- Thrive in enterprise stakeholder environments, collaborating confidently with C-suite, product, and engineering teams.
- Fluent in agile delivery practices (Scrum, SAFe) and discovery frameworks, with a structured yet flexible mindset.
- Exceptional communicator and facilitator who can bring clarity, alignment, and focus to complex, multi-stakeholder projects.
- Combine technical literacy (APIs, integrations, architecture fundamentals) with strong commercial acumen, always focused on ROI and client value.
- Analytical and detail-oriented, comfortable defining and tracking KPIs that measure success and impact.
- Adaptable and thrive in ambiguity — driving clarity, protecting scope, and helping teams deliver meaningful results.
Benefits
- Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!
- Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.
- Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees)
- Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.
- Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.
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