Clinician adoption specialist driving adoption, training, and workflow optimization for Solventum’s healthcare technology solutions. Supporting Canadian clinicians and customers in achieving measurable outcomes.
About the role
- Digital adoption specialist helping golf operators plan and optimize marketing campaigns. Advising customers using Lightspeed’s golf commerce and digital marketing platform.
Responsibilities
- Proactively plan, submit, and manage seasonal and recurring marketing campaigns for a portfolio of golf courses
- Align campaign strategies with golf course business goals, seasonal trends, and past performance
- Build and launch campaigns in internal marketing platforms following established processes, templates, and QA standards
- Prepare clear briefs and secure timely approvals for handoff to the marketing production team
- Troubleshoot campaign challenges, escalate complex issues, and propose optimization strategies
- Lead planning calls and check-ins to review performance, collect feedback, and propose subsequent campaigns
- Educate customers on campaign impact using reporting dashboards and analytics tools
- Teach best practices, workflows, and tools across the Lightspeed Golf ecosystem
- Collaborate with Account Managers on at-risk customers and proactive retention strategies
- Monitor campaign success against CTR, engagement, and conversion benchmarks
- Summarize campaign insights and next steps in post-call reports and follow-up emails
- Maintain campaign timelines, customer sentiment, and key touchpoints in ClickUp
- Partner with Product, Support, and Digital Services teams to resolve escalations and improve service delivery
- Surface market insights, campaign trends, and product feedback to drive improvements
Requirements
- Experience in a customer-facing or client success role
- Strong interest in marketing, advertising, or the golf industry
- Ability to lead structured client conversations around strategy, campaign goals, and performance
- Analytical mindset with the ability to interpret data and generate insights
- Comfortable using marketing platforms, dashboards, or analytics tools
- Excellent written and verbal communication
- Organized and able to manage multiple accounts, deadlines, and follow-ups independently
- Fluency in English as a working language is required
- Previous marketing or customer engagement experience within software or tech is advantageous
- Knowledge of or experience in the golf industry is advantageous
- Understanding of the sales cycle and customer journey in a SaaS environment is advantageous
- Experience with HubSpot, ClickUp, Figma, Canva, Meta Ads, or Google Ads is advantageous
- Criminal record check may be required as part of the hiring process
Benefits
- Flexible work environment
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Medical, dental, wellness, life, and disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
- Continuous learning opportunities
- Global mobility
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Experience level
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Degree requirement
No Education Requirement
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Spécialiste aidant les terrains de golf à planifier et optimiser leurs campagnes marketing numériques. Conseil client, analyse de performance et rétention pour Lightspeed, plateforme de commerce infonuagique.
Digital Adoption Specialist supporting Lightspeed’s golf operators with campaign planning and optimization. Advising customers through analytics, marketing tools, and retention strategies.
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