Agentic Workforce Adoption Manager driving customer adoption of SOCi’s AI - powered marketing workforce. Accelerating value, operationalizing AI agents, and enabling multi - location brands.
About the role
- User adoption leader driving SAP S/4HANA training, enablement, and user experience. Supporting a global composites manufacturer’s enterprise application transformation across multiple locations.
Responsibilities
- Develop and execute comprehensive user adoption plans aligned with business goals and user needs
- Identify user personas and tailor onboarding experiences
- Establish and manage champion and super-user networks across functions and locations
- Develop, measure, and monitor adoption metrics and optimize strategies to drive engagement
- Map user journeys and identify friction points
- Design intuitive and contextual user support experiences using SAP Joule, WalkMe, Microsoft Copilot, knowledge articles, training resources, support channels, and digital adoption tools
- Gather user feedback and iterate on experience improvements
- Design and maintain information architecture, taxonomy, metadata, and business process topology
- Maintain business process documentation, work instructions, training materials, testing materials, FAQs, and support procedures in approved SharePoint repositories
- Govern and optimize enterprise content for AI grounding and self-service support
- Develop and execute training and learning strategies before, during, and after deployment
- Partner with business functions, champions, and super-users to reinforce learning and adoption
- Develop and execute user enablement using instructor-led training, virtual training, self-paced learning, WalkMe guidance, SAP Joule assistance, practice environments, testing participation, Microsoft Teams sessions, and refresher training
- Coordinate hands-on practice sessions, business simulations, and user testing activities
- Develop KPIs and measure training effectiveness, user proficiency, and knowledge retention
- Align training, communications, user support, and adoption activities with deployment milestones
- Define and coordinate the end-user support experience across all SAP Activate phases
- Establish user support channels including SAP Joule, WalkMe, Microsoft Teams support rooms, champion networks, office hours, FAQs, knowledge articles, and IT Help Desk resources
- Ensure users know how and where to obtain assistance before, during, and after deployment
- Prepare Application Support, Hypercare, and IT Help Desk teams to provide timely and effective support
- Drive adoption, training, enablement, and user experience for SAP S/4HANA and related enterprise applications
Requirements
- Bachelor’s degree in Business, Information Systems, Human-Centered Design, or related field or equivalent work experience
- 7+ years of experience in software implementation, user adoption, and/or user training
- Proven success in driving adoption of off-the-shelf software solutions
- Experience with digital adoption platforms such as SAP WalkMe and others
- Ability to quickly build a strong understanding of business processes and data flows
- Excellent communication, facilitation, and stakeholder management skills
- Empathy-driven approach to user engagement and support
- Experience in chemical or manufacturing industries with multi-language environments, supply chain, or shop floor adoption challenges
- Experience implementing digital adoption, training, knowledge management, or AI-enabled user support solutions such as SAP WalkMe, SAP Joule, Microsoft Copilot, SAP Enable Now, learning platforms, or enterprise knowledge management tools
- Experience in enterprise application environments (e.g., SAP)
- Practical application using user experience (UX) design principles and tools
- Analytical mindset with experience in user behavior analytics
- Exposure to Scientific Management principles, including time and motion studies
- Potential ability to work extended hours due to virtual meetings, time zone differences, and appropriate meeting times
Benefits
- Potential 20% travel time required
- Time zone preference: 6am–12pm EST
- Opportunity to leverage new technologies and new ways of thinking
- Employee development
- Safety, quality, sustainability, inclusiveness, and performance-driven culture
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