Clinician adoption specialist driving adoption, training, and workflow optimization for Solventum’s healthcare technology solutions. Supporting Canadian clinicians and customers in achieving measurable outcomes.
About the role
- Agentic Workforce Adoption Manager driving customer adoption of SOCi’s AI-powered marketing workforce. Accelerating value, operationalizing AI agents, and enabling multi-location brands.
Responsibilities
- Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts
- Shorten customer time-to-first-agent and accelerate time-to-value
- Help customers hire, onboard, train, and operationalize SOCi’s AI agents within their business processes
- Structure and deliver discovery sessions, adoption workshops, webinars, and value realization reviews
- Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities
- Collaborate with Product teams on adoption hurdles, customer needs, and feature prioritization
- Enable Sales and Customer Success with positioning strategies, messaging, and playbooks
- Translate technical AI functionality into outcome-oriented use cases aligned with ROI, efficiency, and business impact
- Develop and refine repeatable adoption frameworks, enablement materials, and best-practice playbooks
- Identify adoption barriers and remove operational and technical roadblocks
Requirements
- 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles
- Proven experience working directly with B2B SaaS customers in post-sale environments
- Demonstrated track record of driving software product adoption and successfully influencing user behavior change
- Exceptional communication, presentation, and customer enablement skills
- Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment
- Bachelor’s degree or equivalent practical experience
- Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments
- Experience serving enterprise or multi-location/franchise customer models
- Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews
- Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks
- Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems
Benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
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