Fullstack Engineer at Lime evolving CX Automation systems for rider interactions. Building scalable solutions to enhance issue resolution and operational efficiency across the platform.
Responsibilities
Own the technical direction and delivery of Lime’s CX Automation platform across frontend applications, backend services, and workflow infrastructure.
Architect and build scalable backend services and APIs that power high-volume rider self-service flows and internal CX tools.
Design and implement intuitive rider-facing experiences and internal operational dashboards.
Develop automation workflows and decision engines that take real actions.
Partner with Product, Design, and CX Operations to translate support policies into full-stack solutions.
Lead foundational platform investments and establish best practices.
Requirements
3+ years of professional software engineering experience
Strong backend engineering skills with experience designing reliable APIs and distributed services
Proven frontend experience building robust, user-centric web applications
Experience designing workflow-driven or automation-heavy systems
Demonstrated ability to set technical direction and lead multi-quarter initiatives
Strong communication skills and a track record of effective collaboration
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