Team Lead managing operations and staff of Learning Assessment Centre at the University of Alberta. Responsible for promoting assessment services and developing expansion strategies.
About the role
- Global Service Desk Team Lead at Long View managing IT support for clients. Leading service desk teams in a culture of innovation and inclusion.
Responsibilities
- Ensure the service desk support teams deliver professional, customer-focused, and high performing support
- Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software
- Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
- Assist with the development and implementation of business continuity and service recovery plans and activities
- Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
- Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
- Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
Requirements
- 3+ years of experience in an IT team lead role or similar
- 5+ years of experience in an IT support role
- Strong leadership and organizational skills
- High level of initiative and work ethic
- Motivation and a self-starting mindset
- Accountability and a team-oriented attitude
- Passion for creating and delivering an exceptional client experience
- Amazing interpersonal skills with a high degree of self-awareness & empathy
- Excellent problem-solving and multitasking skills
Benefits
- Great people and culture
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Programming Team Lead at Ubisoft overseeing game development technology and leading a programming team. Responsible for team collaboration, coding, and project updates in game production.
Lead application and product security as Team Lead, AppSec at Forward, a fintech company. Oversee security for both Forward - built and AI - generated software while leading a team of senior engineers.
Team Lead at DSV managing daily operational activities and leading support staff to maximize performance. Driving customer satisfaction and collaboration with internal and external teams to meet objectives.
Team Lead at DSV managing logistics operations in Pointe - Claire. Directing performance, leading teams, and ensuring customer satisfaction.
Team Lead managing multidisciplinary product development for serious games and simulation training at CM Labs. Leading Agile processes and ensuring high - quality deliveries in a hybrid setting.
Team Lead for Application Lifecycle Management guiding IT Application Analysts at Kinaxis. Engaging stakeholders to ensure robust software management for global supply chain orchestration.
Warehouse Team Lead managing warehouse operations through hands - on experience and leadership training. Join Uline, North America’s leading distributor of shipping and packaging materials.
Team Lead driving implementation of enterprise - scale Order Management System solutions using Fluent Commerce. Collaborating with stakeholders to deliver scalable, high - performance, and resilient OMS solutions.
Team Lead overseeing US Treasury Settlements and collaborating with various trading desks. Ensuring adherence to policies while supporting junior team members in a fast - paced environment.