Team Lead managing operations and staff of Learning Assessment Centre at the University of Alberta. Responsible for promoting assessment services and developing expansion strategies.
About the role
- Team Lead driving implementation of enterprise-scale Order Management System solutions using Fluent Commerce. Collaborating with stakeholders to deliver scalable, high-performance, and resilient OMS solutions.
Responsibilities
- Lead end-to-end implementation and support of Fluent Commerce OMS solutions.
- Design scalable, API-driven, and event-driven OMS architectures.
- Define solution blueprints aligned with retail and eCommerce best practices.
- Review solution designs, configurations, custom extensions, and integration patterns.
- Ensure adherence to performance, security, scalability, and reliability standards.
- Lead, mentor, and manage a team of OMS developers and integration engineers.
- Provide hands-on technical guidance, architecture support, and code reviews.
- Ensure quality through design validation, testing governance, and release readiness.
- Drive Agile delivery practices, sprint planning, and execution.
- Oversee integrations with enterprise and commerce platforms, including: Payment gateways, ERP systems, Warehouse Management Systems (WMS), eCommerce platforms, CRM and loyalty platforms.
- Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures.
- Ensure seamless and reliable data flow between OMS and connected systems.
- Translate complex business requirements into robust technical designs.
- Conduct technical and solution workshops with stakeholders.
- Provide production support guidance, incident triage, and root cause analysis.
- Support solution development activities, estimations, and proposal responses.
Requirements
- 8+ years of overall IT experience with enterprise systems.
- 3+ years of hands-on experience with Fluent Commerce OMS.
- Strong understanding of order lifecycle management and distributed order management (DOM).
- Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration.
- Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations.
- Excellent debugging, troubleshooting, and root cause analysis skills.
- Hands-on experience working in Agile/Scrum delivery environments.
- Strong communication skills and the ability to work with technical and non-technical stakeholders.
Benefits
- Accessibility & Accommodation
- Diversity, Equity & Inclusion
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