About the role

IT Specialist providing remote technical support to North America offices for software and hardware issues. Engaging in system imaging and user account management for efficient operations.

Responsibilities

Provide remote IT support to colleagues across our offices in North America
Respond promptly and efficiently to support requests, aiming to resolve issues on first contact
Serve as the first point of contact for software, hardware, network, and VPN issues
Image and deploy computers remotely
Maintain/update images according to established procedures
Manage and maintain company and client websites
Manage IT hardware and peripherals, including various printers and supplies
Maintain/update documentation related to equipment and software license information
Create and manage user accounts for business applications
Create and maintain end-user documentation for software and processes

1–3 years of experience in IT
2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment
Knowledge of PC imaging methods
Knowledge of Office 365 and Microsoft Office applications (Word, Excel, Outlook, Visio, PowerPoint)
Knowledge of antivirus software and virus/malware removal techniques
Knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN
Bilingual French-English required; Spanish and other languages an asset