Insolvency Analyst preparing court reports, legal documents, and client correspondence for BDO Canada’s personal debt solutions practice. Coordinating with courts, legal professionals, clients, and management.
About the role
- Disability case manager assessing claims and guiding Canadian plan members through recovery. Developing return-to-work strategies for Manulife, an international financial services provider.
Responsibilities
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
- Action daily administrative tasks, including responding to emails and telephone calls in a timely manner
- Assess claims based on contractual, medical, and vocational barriers
- Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners
- Drive cases to a successful return to work or job-resolution-ready outcome
- Write letters communicating pertinent benefit-related information based on analytical reasoning
- Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members
- Deliver difficult claims-related decisions
- Support plan members across Canada through illness, injury, and recovery
- Assess medical, functional, vocational, and psychosocial factors
- Design recovery and return-to-work strategies
- Partner with clients, employers, and healthcare providers to achieve sustainable outcomes
Requirements
- Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
- A college or university degree in a healthcare program or equivalent work experience is considered an asset
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- A background in a health-related field is advantageous
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills are critical for handling diverse tasks
Benefits
- Flexible work environment
- Learning and career growth support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation days
- Personal days
- Sick days
- Statutory leaves of absence
- Incentive compensation tied to business and individual performance
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Degree requirement
No Education Requirement
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