Insolvency Analyst preparing court reports, legal documents, and client correspondence for BDO Canada’s personal debt solutions practice. Coordinating with courts, legal professionals, clients, and management.
About the role
- Senior Configuration Analyst maintaining RBC's ServiceNow CMDB, data certification, and audit controls. Ensuring infrastructure compliance, data accuracy, and governance readiness for Canada's largest bank.
Responsibilities
- Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
- Ensure data accuracy, compliance, and regular updates, and resolve discrepancies
- Track, prioritize, and resolve CMDB issues in ServiceNow
- Monitor SLAs and escalate complex issues for governance review
- Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
- Ensure process changes are approved and communicated
- Design and manage workflows to validate CMDB accuracy
- Ensure timely attestations and drive reconciliation with enterprise Sources of Truth
- Maintain audit readiness with regular evidence and documentation
- Address compliance gaps, recommend corrective actions, and document recurring-issue fixes
- Train and mentor on configuration management and compliance requirements
- Communicate clearly with technical and non-technical stakeholders, and engage technology owners
- Regularly review and improve CM processes and ServiceNow workflows and controls
- Stay current on platform updates and industry trends
Requirements
- 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
- Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
- Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
- Proven leadership capability with strong cross-functional collaboration skills
- Excellent analytical, problem-solving, and communication skills
- ITIL v4 Foundations certification (nice-to-have)
- Familiarity with regulatory standards and audit frameworks (nice-to-have)
- ServiceNow Discovery experience (nice-to-have)
- 2+ years supporting and monitoring audit controls and IT compliance procedures (nice-to-have)
- ITIL Intermediate certifications (nice-to-have)
- Prior ServiceNow CMDB management experience (nice-to-have)
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
- Access to a variety of job opportunities across business and geographies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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