Insolvency Analyst preparing court reports, legal documents, and client correspondence for BDO Canada’s personal debt solutions practice. Coordinating with courts, legal professionals, clients, and management.
About the role
- Disability benefit analyst calculating STD/LTD offsets and overpayment recoveries for Manulife, an international financial services provider. Supporting plan members through repayment processes.
Responsibilities
- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Explain overpayment amounts clearly to plan members verbally and in writing
- Follow up with plan members regarding reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Process claim recoveries in Navigator
Requirements
- Understanding of group disability contract language and the impact of various sources of income on disability benefits
- Strong customer service focus and ability to deliver difficult messages empathetically
- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
- Bilingualism in English and French is an asset; if located in Québec, proficiency in both languages is required to support clients from various provinces outside Québec
- Experience with Navigator is an asset
Benefits
- Flexible work environment supporting well-being and inclusion
- Learning and career growth support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption and surrogacy benefits
- Wellness benefits
- Employee and family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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Degree requirement
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