About the role

Associate AI Engineer developing and deploying AI solutions to optimize global operations for Manulife. Collaborating with cross-functional teams to enhance operational efficiency.

Responsibilities

Leverage and integrate advanced AI models, such as large language models (LLMs) and Agentic AI, to solve complex business problems and enhance operational efficiency
Partner with business stakeholders and other engineers to gather requirements and build/integrate AI solutions smoothly with existing systems
Design & collaborate with Data engineers on complex content extraction and chunk/loading to vector stores
Work with data engineers to establish high-quality data pipelines that ensure efficient data processing for AI applications
Regularly assess and enhance AI models and systems for optimal performance, accuracy, and reliability
Advocate for and apply responsible AI practices and rigorous testing methodologies
Keep up with the latest AI technologies and research, incorporating new methodologies to enhance our solutions
Actively learn from senior engineers and contribute to a collaborative, innovative team environment
Implement efficient human feedback loops to refine and improve AI actioning solutions

At least 3 years of experience in AI engineering with a proven track record of successfully building and deploying AI solutions
Familiarity with AI frameworks and libraries such as LangChain, LangGraph, or OpenAI SDK
Strong Python programming language skills
Bachelor’s degree in computer science, Engineering, or a related field; equivalent technical experience is also considered
Strong skills in prompt engineering and indexing/retrieval techniques (preferred)
Strong skills in developing production grade AI code, building APIs with best practices and integrate with UI (preferred)
Experience with distributed computing frameworks and cloud platforms like AWS, Azure, or Google Cloud (preferred)
Foundational knowledge of machine learning algorithms and experience in applying pre-built models (preferred)
Understanding of data engineering principles, including data pipelines and ETL processes (preferred)
Exceptional problem-solving skills with the capacity to tackle complex technical challenges (preferred)
Excellent communication skills to effectively collaborate with cross-functional teams and convey technical concepts to non-technical stakeholders (preferred)

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada, including holidays, vacation, personal, and sick days
full range of statutory leaves of absence